Orange Lake Resorts Names John Staten Chief Operating Officer

USA , Orlando , Florida. March 25, 2019

Orange Lake Resorts, home to the Holiday Inn Club Vacations® brand, today announces that John Staten has been named its Chief Operating Officer (COO). Staten will play a key role in delivering a seamless and consistent brand experience instrumental to achieving resort and financial growth goals. Previously, Staten served as COO for Kaplan Higher Education.

As COO, Staten will help create customer-centric owner and guest experiences by using data and technology to anticipate needs and eliminate guest friction points. Staten will lead the various operational teams behind Holiday Inn Club Vacations, including resort management, Club and owner support, rental and inventory, mortgage portfolio and servicing, and technology.

"We have experienced tremendous growth in our business and we are well-positioned to continue for many years to come. Adapting to changes in consumer behaviors and market dynamics has been a strength for us. With many significant initiatives in the pipeline, this role is essential to maintaining focus as we evolve," said Tom Nelson, President and CEO of Orange Lake Resorts. "Having been a leader in public and private companies, John brings a wealth of C-level executive experience in operations, finance and technology that will further elevate our company and the brand experience across our Club network. We're excited to have him onboard."

Staten has nearly 30 years of experience launching and growing businesses, which includes raising more than $500 million in capital and successfully executing an initial public offering (IPO) on Nasdaq. Working in a variety of industries, such as aviation, education, technology and telecommunications, Staten's expertise includes building and overseeing management teams for businesses of all sizes-from startups to companies with over 7,500 employees.

Prior to joining Kaplan, Staten was the CFO and Senior Vice President of Operations at DayJet Corporation. Before that role, he worked as the CFO for NetSpeak Corporation, where he helped to pioneer Voice over IP (VoIP) technology to the market. Earlier in his career, Staten served as a manager of audit and enterprise services for Deloitte.

Staten earned a bachelor's and master's degree in accounting from the University of Florida Warrington College of Business.

John Staten, chief operating officer, Orange Lake Resorts
Tags: Appointment, Orange Lake Resorts, Holiday Inn Club Vacations, chief operating officer, new hire

About Orange Lake Resorts

Media Contact:

Brian Martin
Sr. Public Relations Manager
Holiday Inn Club Vacations
T: 407-395-6525

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.