Quicktext and Alcatel-Lucent Enterprise Ally to Offer Ai-Powered Voice Assistant Services
The Two Companies Join Forces to Help Hotels Offer End-To-End Digital Services and Optimize the Guest Experience at Every Step of Their Stay
Alcatel-Lucent Enterprise and Quicktext, guest communications platform for hotels, will address together the AI-powered voice assistant market for hotel guest rooms. The first joint service will be available on the market in the 4th quarter of 2019.
The assistant will accompany guests throughout their entire journey, across all channels: from the hotel selection, booking, trip planning, and guest support during their stay, to after check-out. It will thus enable end-to-end, seamless personalized services for guests through voice-command interactions with connected objects and services such as light or TV switches, room automation (curtains, blinds, room A/C), room service or other hotel services. The voice assistant will answer guest requests and questions such as, "I need to order a taxi", "What time is breakfast", "What is the Wi-Fi code", "Can I smoke in the room", and so on.
This will be made possible thanks to a mix of open-standards technologies for hospitality, based on the Alcatel-Lucent Rainbow APIs with which Quicktext will interface to offer voice-command services to both guests and employees on room sets and mobile devices.
"Partnerships in the digital era require close technical collaboration and talent sharing as organizations cannot be singularly efficient in all fields. In today's hospitality market, the guest experience is of foremost importance, with a focus on solving real guest problems. This is best achieved when partners share customer preferences data rather than adding new functionalities." says Daniel C. Doppler, Quicktext President.
"The strong trend in voice-assisted guest services is becoming a key differentiator for today's hotels, besides being a complement to the existing staff availability or for repetitive tasks. The alliance with Quicktext will allow hotels to manage not only guest requests but also guest data and therefore, develop and implement new services around the most frequently requested topics. The ongoing joint effort of ALE and Quicktext will enable other new intelligent guest services in the coming quarters." Jean-Philippe Lenot, Hospitality Manager, Europe & North Africa, Alcatel-Lucent Enterprise.
About Alcatel-Lucent Enterprise
Hospitality Marketing Manager