Omni William Penn Hotel Welcomes Gino Caliendo as General Manager

USA, Pittsburg, Pennsylvania. July 08, 2019

Omni William Penn Hotel is pleased to announce the appointment of Gino Caliendo to the post of general manager. A results-focused and strategic leader with a passion for excellence and over 20 years of experience building and leading successful hospitality businesses, Caliendo will oversee the hotel's operations and lead more than 400 dedicated associates.

Caliendo joins Omni William Penn Hotel following two decades with Hyatt. During his tenure, he served as general manager at hotels and resorts across the country, including Hyatt Regency Miami, Hyatt Regency Hill Country, Hyatt Regency Jacksonville and, most recently, Hyatt Regency at Los Angeles International Airport. During his career, Caliendo led successful turnaround and growth situations. Caliendo's broad-based experience includes boutique hotels, resorts, convention destinations and suburban locations. Caliendo is active in various industry and community organizations and was nominated for GM of the Year for Hyatt twice in his career.

Hospitality is in Caliendo's DNA. His father was a banquet server at Omni William Penn in the late 1960's and his mother served as a housekeeper at St. Francis Hospital. Born and raised in Pittsburgh, in the vibrant city neighborhood of Bloomfield, his roots are deep. Caliendo is excited to be back home in the hospitality business, where his heart truly lies.

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Coming up in October 2019...

Revenue Management: Focus On Profit

Revenue Management is still a relatively new profession within hotel operations and as such, it continues to evolve. One significant trend in this area is a shift away from using revenue as the foundation to generate key performance indicators (KPIs) and to instead place the emphasis on profit. Traditionally, revenue managers have relied on total revenue per available room (TrevPAR) and revenue per available room (RevPAR) as the basis of their KPIs. Now, some revenue managers are using gross operating profit per available room (GOPPAR) as their primary KPI. This puts profit at the center of revenue management strategy, and managers are increasingly searching for new ways to increase the profitability of their hotels. Return on Investment is the objective of any hotel investment, so it is only logical that profitability and ROI will be emphasized going forward. Another trend is an expanded focus on direct hotel bookings. Revenue managers know that one way to increase profitability is to steer guests away from online travel agencies (OTAs) and book directly with the hotel. This tactic also reinforces brand identity and loyalty, and encourages repeat business. In addition, it provides a valuable platform to market the hotel directly to the customer, and to upsell room upgrades or other services to them. Another trend for revenue managers involves automation in their software programs. Revenue management systems with automation are far more desirable than those without it. Automating data entry and logistics increases efficiency, allowing managers to spend more time on formulating strategy. As a bonus, an automated system helps with aggregating and interpreting data. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.