Crisis Communications for Hotels

A Hotel Solutions Partnership Interview With Tarsh Consulting in Conjunction With Xenia Radio "Crisis Communications for Hotels" - a Xenia Radio Interview

United Kingdom, London. May 12, 2020

Tracee Nalewak of Hotel Solutions Partnership, based in Las Vegas, interviews David Tarsh of Tarsh Consulting Ltd, a London-based award-winning PR and strategic communications consultant on the importance of effective communication in times such as the current coronavirus crisis.

Tracee Nalewak's 25-year international career in the hospitality, entertainment, gaming and tourism industries makes her an authority on customer experience, digital marketing and brand strategy.

David Tarsh is a strategic communications professional with over 35 years' experience in all forms of communications including advertising, PR and personal mentoring, helping individuals and companies to raise their profiles and establish new partnerships.

In the interview Tracee, asks David to define what exactly "crisis-mode" is for a hotel and what the top things hotels should understand about communicating in a crisis - to all their audiences such as employees, customers, investors, suppliers and media.

Messages to such audiences need to be organized and frequent and David draws on a number of past incidences where companies have got this right, and some where they have not and sets out his "do's and don'ts" for hoteliers facing challenging issues with their teams during this current pandemic.

See the interview here: https://hotelsolutionspartnership.com/crisis-communications-for-hotels-a-xenia-radio-interview/

To engage in conversation and receive the latest news and updates from Hotel Solutions Partnership, consumers can follow the company on LinkedIn, Twitter @_HotelSolutions or Facebook.


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About Hotel Solutions Partnership

Media Contact:

Ann Barriball
Executive Assistant
Hotel Solutions Partnership
T: 020-709-97520
E: annbarriball@hotelsolutionspartnership.com
W: http://www.hotelsolutionspartnership.com

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Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.