Crisis Communications for Hotels
A Hotel Solutions Partnership Interview With Tarsh Consulting in Conjunction With Xenia Radio "Crisis Communications for Hotels" - a Xenia Radio Interview
Tracee Nalewak of Hotel Solutions Partnership, based in Las Vegas, interviews David Tarsh of Tarsh Consulting Ltd, a London-based award-winning PR and strategic communications consultant on the importance of effective communication in times such as the current coronavirus crisis.
Tracee Nalewak's 25-year international career in the hospitality, entertainment, gaming and tourism industries makes her an authority on customer experience, digital marketing and brand strategy.
David Tarsh is a strategic communications professional with over 35 years' experience in all forms of communications including advertising, PR and personal mentoring, helping individuals and companies to raise their profiles and establish new partnerships.
In the interview Tracee, asks David to define what exactly "crisis-mode" is for a hotel and what the top things hotels should understand about communicating in a crisis - to all their audiences such as employees, customers, investors, suppliers and media.
Messages to such audiences need to be organized and frequent and David draws on a number of past incidences where companies have got this right, and some where they have not and sets out his "do's and don'ts" for hoteliers facing challenging issues with their teams during this current pandemic.
See the interview here: https://hotelsolutionspartnership.com/crisis-communications-for-hotels-a-xenia-radio-interview/
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