HUB Buildings & HiJiffy Partner to Offer a Stronger and Efficient Solution in Response to Guests' Needs in the New Era

Spain, Girona, Catalonia. October 28, 2020

The powerful operational management system HUB Buildings joins forces with the most innovative communication platform for hotels, HiJiffy, to enhance the guest experience and support hotel staff with their duties.

In this new world of contactless technology, guests still want to feel welcomed, acknowledged, and most importantly, safe. New challenges are constantly appearing across different hotel departments, bringing an urgent need for solutions such as HUB and HiJiffy, to provide guests with an easy and contactless way to communicate with the hotel, many of the operational processes are fully automated, delivering a higher quality service, one that is proved to be exceptionally difficult given the current climate.

HiJiffy provides an AI chatbot that can reply to clients' inquiries and guests' requests efficiently and in a matter of seconds, automated response rates by 80%. This is crucial as many hotels are understaffed and guests' requests are becoming more and more complex.

Meanwhile, HUB Buildings offer hoteliers a strong tool to manage hotel operations the right way. Thanks to the different modules available such as housekeeping and maintenance, hotels can improve the efficiency of their daily operations, easier and faster. By reducing response times and successfully addressing clients' requests, hotels are increasing their online reputation while significantly reducing the operational costs.

How does it work?

Thanks to the partnership between HUB Buildings and HiJiffy, hotel guests can make a request at any time through HiJiffy's virtual concierge. The requests can be made through various platforms, such as Whatsapp, and of course, such requests will be fully automated.

Through this integration, guest requests (be it cleaning, amenities/towels requests, or incidents such as a broken TV/lightbulb) are sent to HUB and automatically assigned to the corresponding department, reducing response times and improving significantly the guest experience.

Once the request is completed, the guest is informed that the fault is fixed or that their amenities have been delivered.

HiJiffy CEO, Tiago Araújo, said "HiJiffy and HUB Buildings working together enables hotels to improve their operations and enrich the guest experience. We're super eager to develop additional features together, allowing hotels to be more and more digital and efficient".

HUB Buildings CEO, Alex Ridaura, comments "The communication with HiJiffy will allow us to create automatic tasks, further streamlining hotel operations. I'm excited to be working alongside the HiJiffy team to find new features that allow us to increasingly improve our customers' operations."



HiJiffy communication platform
HUB Buildings guest request
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About HUB Buildings

Media Contact:

Isabel Cerdeira
Head of Customer Development
HUB Buildings
T: +34 671463697
E: icerdeira@hubos.com
W: http://www.hub-buildings.com

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Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.