Ritz-Carlton Chicago Named “Best Hotel in the United States in 2007”
What does it take to run the award-winning luxury property?
DECEMBER 10, 2007. The Ritz-Carlton Chicago (A Four Seasons Hotel) has been named "Best Hotel In The United States In 2007" by Cond'e Nast Traveler. This is the seventh time the hotel has secured the top spot, more than any other hotel in the country.
What does it take to run the award-winning luxury property?
The hotel maintains a 1.5 employee-to-guest ratio, totaling over 600 dedicated employees making it their business to keep the hotel in top form. Over 20% percent of the hotel's staff has worked at the hotel for over 20 years.
We went straight to the sources to find out what it takes to pamper the tens of thousands of business and leisure travelers who visit The Ritz-Carlton Chicago each year. Here's what they have completed, so far, in 2007:
---| Reservations manager, Alexis Eiseman and her staff have fielded 45,361 guest calls;
---| The Ritz-Carlton Chicago overnight shoe shiner Terry Faulkner has polished 10,500 pairs of shoes while our guests sleep;
---| Each of Executive housekeeper Cathy Hudson's veteran housekeepers has made 10,300 beds;
---| Carlton Club Spa Manager Kathryn Wittman and her staff have performed 6,500 body treatments, ranging from aromatherapy massages to body facials;
---| Room service manager Nick Panepinto and his team have squeezed 5,200 oranges to make the fresh-squeezed orange juice served in The Caf'e and room service;
---| Overnight baker Pancho Arellano has prepared 1,200 pounds of homemade granola and 20,000 pastries to welcome our guests when they awake for breakfast;
---| Furniture refinisher Pete Schuller has sanded, stained and lacquered over 1,000 guestroom desks, Greenhouse side tables and lobby credenzas;
---| The Shop at The Ritz-Carlton Chicago have sold 200 king-size mattresses, 350 - 100% down comforters, 240 down feather pillow sets, 400 terrycloth Ritz bathrobes and 80 silver martini shakers to guests.
The Ritz-Carlton Chicago is managed by Four Seasons Hotels & Resorts
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
