A Warm Reception from the Hospitality Industry for Bella, the Virtual Hotel Agent

USA, Santa Fe, New Mexico. February 24, 2022

Travel Outlook Premium Hotel Call Center® continues its introduction of Bella, the hotel industry's first AI-powered voice assistant.

The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer.

"We are encouraged by the reception Bella has received from our call center partners", says Kimberly Berry, Director of Digital Business Development, "Bella's ability to help to control fixed labor costs and address the challenges they are experiencing in hiring customer service staff have been apparent to them immediately."

Programmed and deployed by hospitality contact center experts Travel Outlook, Bella can answer up to 60% of the calls being handled by the hotel's front desk, providing an extremely affordable solution to improving guest service.

"Many of our clients are looking to replace their antiquated IVR systems with Bella", says Berry. "Rather than hearing ‘press one for reservations, press two for the restaurant', guests can hear in a pleasant human voice, ‘thank you for calling! How can I help'? Bella's ability to transfer calls to extensions and answer most FAQs makes the experience much more enjoyable."

Soon Bella will feature API interfaces with common hotel software platforms, and her ability to work in different languages is an added advantage. "Bella's ability to handle calls in Japanese, Spanish, and other commonly used languages is critically important as travel resumes globally", say Berry, "and Bella can address these needs."

FOR MORE INFORMATION:

Kimberly Berry, Director of Business Development

Travel Outlook Premium Hotel Call Center

[email protected] | Office: 800-745-9910 | Mobile: 505-364-3807


Bella, The Virtual Hotel Agent
/ SLIDES
Tags: AI, Aritifical Intelligence, Hotel Call Center, Virtual, Hotel Agent, Voice Assistance, FAQ

About LEVEL 5 Hospitality

Media Contact:

Raul Vega
President
LEVEL 5 Hospitality
T: +1 954-817-63715
E: [email protected]
W: http://www.level5hospitality.com/

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in June 2022...

Sales & Marketing: Promoting Peace of Mind


As the hotel industry transitions to a more familiar position, it is still necessary for hotels to emphasize in their marketing the health protocols they have implemented to ensure guest safety and wellness. Above all, guests need to be reassured that every precaution is being taken to safeguard their well-being. Additionally, there are other marketing strategies that hotels can implement as a way to boost their business. For example, neighborhood marketing is a tactic that relies heavily on appealing to local audiences. Incentives targeting locals can fulfill the craving that some people have for time away from home, but aren't ready to hop on a plane. Another viable strategy is to promote experiences in nature. After being stuck inside for so long, many people are looking for hotels to help them re-connect with the great outdoors. The June Hotel Business Review will focus on the marketing strategies that some hotels are adopting and how they are benefiting from them.