Fairmont Hot Springs Selects Maestro

Maestro’s total integration and single-image database support guest-centric service & t

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. October 14, 2008

MARKHAM, ON, Canada, December 5, 2007. NORTHWIND -, provider of MaestroTM Enterprise Property Management Suite of hotel software and reservation management solutions for high touch single- and multi-property operations, announced today that the Fairmont Hot Springs Resort in British Columbia has successfully implemented - NORTHWIND-Maestro PMS as the first phase in a complete property upgrade and automation package. The full system roll out scheduled for early 2008 will include the Maestro Fine Dining Point of Sale, ResEze Internet booking engine, Maestro Spa and Activities Management and Maestro Analytics Business Intelligence.

According to Lucy Hallford, vice president for operations at Fairmont Hot Springs, the AAA 4.5-Star rated resort conducted an in-depth analysis of numerous hospitality systems before selecting the Maestro Property Management Suite. A property team comprised of staff members from across the 137-room resort, including front desk and sales and catering departments and the housekeeping and executive management teams, evaluated vendor functionality to determine which system would best support the resort's future plans for growth and its goal to provide the "utmost in guest satisfaction and service." Fairmont Hot Springs selected Maestro because of its fully integrated, single-image database which provides all guest information, property performance metrics and marketing statistics in one place for the ultimate in high touch guest services and centralized management control. "Maestro will support our goal to deliver outstanding guest services and make Hot Springs the destination that guests cannot wait to get back to," Hallford said.

Fairmont Hot Springs boasts many repeat guests who have returned for more than 40 years and four generations. The resort was recently acquired by Ken Fowler Enterprises, an organization with a history of passionate dedication to the hospitality industry. The property's four seasons of activities include:

---| Skiing

---| Golfing

---| Mountain biking

---| Horseback riding; and

---| RV placement.

Future plans for the resort include expanding the number of rooms, services, golf courses and activities. "When all Maestro modules are installed, we anticipate a seamlessly integrated system with total access to all operating information, including financial performance metrics, marketing statistics and guest information needed to make more intelligent business decisions and strategically market through guest preference criteria," Hallford explained.

Planning for the future

Fairmont Hot Springs will also expand its marketing channels with the ResEze online booking engine to attract a wider spectrum of guests. In the future the property will offer a complete "wellness" program based on its popular non-sulfur hot springs.

"Fairmont Hot Spring's management knows that innovative hoteliers use technology to enhance service value and grow occupancy," said Maestro's President of US Operations Warren Dehan. "Using our Front Office System, with other Maestro integrated modules, will provide the resort with a full 360 degree view of their guest at every point of contact, provide detailed guest preferences and practices and deliver the information necessary to meet future growth and achieve five-star service."