iBAHN Creates Platinum Service Team Model
Platinum Service Team offers dedicated, high-touch assistance to hospitality partners.
September 29, 2006. After announcing a $2 million investment in updating their hotel partners' infrastructure technologies, iBAHN's commitment to providing broadband service of the highest quality to their customers continues with the development of its premium customer relationship model, the Platinum Service Team.
Hoteliers serviced by iBAHN's Platinum Service Team will have the excellent customer care they've come to expect from iBAHN, but with a dedicated, regional team of experts including technicians and account managers on-hand to quickly respond to immediate requests. iBAHN's Platinum Service Team is a personal, high-touch service that isn't available from other broadband providers. It's designed to especially benefit high-end hotel properties with large conference spaces requiring specially tailored, complex Internet solutions.
"The performance and the service (of the Platinum Service Team) have been great," said Frances M. Chiaretta-Smith, event technology manager at the Albany Marriott.
iBAHN's new customer service model has been piloted in two regions over the summer and is planned to finish rolling out in North America by October 2006
"We recognized that due to the intricate operations of many full-service hotels, we needed to develop a new service model in order to best-meet their immediate needs," explained James E. Jones, iBAHN's newly appointed vice president of client services. "Based on findings from customer surveys, iBAHN has created the Platinum Service Team to directly focus on these hotels."
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
