Great Wolf Selects MICROS OPERA and MICROS 9700 HMS
SEPTEMBER 13, 2007. MICROS Systems, Inc. (NASDAQ:MCRS) , a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Great Wolf Resorts, Inc. has selected the MICROS OPERA Enterprise Solution and MICROS 9700 Hospitality Management System (HMS) for its 10 resort properties.
Deployment to the 8 existing Great Wolf Resort properties is complete with the two properties under construction scheduled for deployment in 2009.
At Great Wolf Resorts central reservation office in Madison, Wisconsin, Great Wolf Resorts utilizes OPERA Reservation Systems (ORS) for reservation delivery and OPERA Customer Information System (OCIS) to centrally manage customer information. Additionally, Great Wolf Resorts utilizes OPERA Web Services (OWS) for real-time web connectivity to book reservations directly into the OPERA Reservation System.
At the property level, the implementations include the OPERA Property Management System (PMS), OPERA Sales & Catering (S&C), OPERA Vacation Ownership System (OVOS), OPERA Activities Scheduler, and MICROS 9700 HMS. Some properties are also deploying MICROS iCare a full-featured customer loyalty application.
"Great Wolf Resorts is the leader in the water park industry and continues to differentiate itself from other brands by implementing selected technology that supports its unique requirements, infrastructure, and guest needs," stated Rajiv Castellino, Chief Information Officer for Great Wolf Resorts. "OPERA and MICROS 9700 provide us a fully integrated suite of applications that allows us to work with one vendor and eliminate the inevitable headaches of deploying and maintaining best-of-breed applications. Moving forward, Great Wolf Resorts will explore the opportunity for other MICROS products to be integrated into our properties."
"We are pleased to welcome Great Wolf Resorts to our distinguished list of customers," stated Karen O'Neill, Vice President of Major Account Hotel Sales. "With Great Wolf Resorts' deployment of this full suite of MICROS products, we have embarked on a mutually beneficial partnership. We look forward to serving its properties well into the future."
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