2012 Check List: Is Your Property ADA Friendly?

By Clara Rose President & Creative Director, Creative Alliance | September 02, 2012

The deadline for compliance to the new ADA laws has come and gone. To the relief of many, the White house issued a 60 day extension that pushed the compliance date for the pool lift requirements back to May 15th, offering extra time to come into compliance on that component.

Some conscientious hospitality properties have taken a proactive approach to the ADA changes and hired an independent firm to conduct an ADA compliance inspection or survey, others have decided to wait and see.
While these new regulations promise positive change for those with different abilities; much more can be done in an effort to offer an ADA Friendly environment for those guests. To that end, a checklist can be helpful; by outlining some steps that can be taken to help ensure a truly ADA friendly property.

Parking and Loading Zones

The need for specialized parking, to accommodate vehicles with lifts and extra space to maneuver, is obvious. Guidelines for part of this requirement can be found in the ADA Standards 4.1.2(5).

Beyond this required access, consider adding the following measures or ADA Friendly features:

  • Additional accessible spaces beyond the requirements
  • Wider parking spaces closest to the entrance
  • Drive up call button for special assistance
  • Valet parking with staff trained to assist
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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.