Hotel Security: Helpful Interviewing and Information Gathering Techniques

By Marc Glasser Managing Director, RM LLC | May 27, 2012

Helpful interviewing and information gathering techniques can be vital to inquiries of significance to organizational, individual or other concerns. This article discusses information relating to successful interviewing and information gathering as well as challenges that could detract from attaining important information. Article information can be helpful, encompassing the spectrum of casual conversations to formal investigations; however, before conducting workplace interviews consult appropriate organizational representatives. Further, after reading this article, even if one is uncomfortable conducting interviews, the information provided will help in assessing the qualifications and techniques of those being considered to conduct interviews and gather information.

Interview Definition

An interview is the questioning of a person who is believed to possess knowledge that is of interest to the interviewer and inquiry and/or affiliated entity. In an interview the person questioned usually presents his/her account of an incident or circumstances and/or offers information relating to the inquiry.

Importance and Scope

In many inquiries interviews constitute the major source of information. The interviewer may have to demonstrate the qualities of a salesperson, actor and psychologist. He/she may be called upon to subject coworkers, strangers, or anyone in between, to extensive questioning on a variety of subjects with different levels of sensitivity. They must possess insight, intelligence and persuasiveness. And interviewer's speech should be suited to the situation, compelling and calculated to garner an appropriate and accurate response.

Rapport and Personality

Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Mike Handelsman
Nicholas Tsabourakis
Robert Plotka
Didi Lutz
Steven Ferry
Jim McAvoy
Kelly McGuire
Josiah MacKenzie
Suresh Acharya
Lizz Chambers
Coming up in July 2018...

Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.