Planning Your Fall Landscaping

By Ken Hutcheson President, U.S. Lawns | August 09, 2015

By planning in advance, and working with your contractor before fall begins, hoteliers can ensure a healthy landscape and smooth transition into the fall season.

Fertilization

Your landscape undergoes a tremendous amount of stress during the summer. Whether you're located in a region that experiences extreme heat, dryness, rainfall, or a combination of all three, the effects from summer can leave your landscape looking dull and unhealthy.

This is where the significance of fall landscaping comes into play-with fertilization being one of the most important tasks to complete. Making sure your landscape is properly nourished is important, not only for promoting growth during fall and winter seasons, but also because it replenishes the nutrients the soil has lost during summer. Fertilizer also helps plants and grass develop tolerance against pests including: weeds, insects, and various diseases.

Because various fertilizers and pest control elements can be toxic to plants, animals, and people, hiring a professional to carry out this process is imperative. Typically, your landscaping company has a pest control service that will come out and spray, but in the off chance that they don't, it's important to choose a localized professional, as they're familiar with your region's topography, soil conditions, soil temperatures, and the products applied in specific areas.

Before the pest control starts the fertilization process, however, you should sit down and discuss which fertilizer or other chemicals they're planning on using to treat your hotel's landscape. With the amount of foot traffic hotels experience, choosing a fertilizer that's not only safe for the environment but also people is crucial.

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Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.