Would You Like Your Service Today Live or Programmed, Madam?
Part 2 of a 2-Part Series...
By Steven Ferry Chairman, International Institute of Modern Butlers | December 06, 2015
Those in hospitality, who tend to be more aware and engaged than others, know that the human and emotional element cannot be replicated by software programs, and that the very definition of hospitality must include these elements-but only if we are to be servicing humans. If we are servicing guests who have lost their way as humans, or robots, then free-spirited and self-determined human service providers do indeed become not just redundant, but a liability.
Flawed Logic and Intelligence, Missing Emotional Engagement-The Scientist at Work
No amount of programmed facial expressions or even, perchance in the future, crocodile tears, or dancing dummies, will ever make up for the lack of…what is it? One could say sincerity, but the actual missing element is the one element that these gods of the aspiring religion of science, have neither awareness nor understanding: spirit!
The simple definition of man for millennia has been, "Body, mind, and spirit." But that is not how such scientists describe man, because the humanities went astray in 1879 when Marxist Professor, WilhelmWundt, of Leipzig University in Germany, declared that the mind was simply the brain (based on the observation that most nerves were in the brain and all nerve channels went to the brain). He taught that man was a stimulus-response animal and had neither spirit nor self-determinism. Psychology and then psychiatry based their entire works on these erroneous opinions, and so we have mind as brain, software as hardware.
Suddenly everything mental is physical, which is why psychiatry has a pantheon of just three "therapies," all physical: lobotomy and its variations (making people into vegetables by severing the front of the brain); ECT (electric shock) and its variations; and drugging. None of these work (if by work we mean to correctly diagnose and alleviate a condition to the benefit/increased abilities of the patient) because the brain is not the mind. These cruel treatments fix things as effectively as smashing the headlights when the oil needs changing.