Employee Appreciation Programs
By Zoe Connolly Co-Founder & Managing Director, Hospitality Spotlight | January 24, 2016
Appreciation programs can range in scale and cost. They can focus on recognizing individuals, promote teamwork and/or help employees achieve goals. Before implementing a program, hotel leadership should take time to identify the areas where they are hoping for improvement. To do so, they can consider a variety of quick (but effective) steps to make these programs more effective (and therefore, more impactful in terms of ROI). For smaller operations and corporations alike, the planning phase should start with hotel managers. It's important to identify the improvement areas these key leaders believe are most critical. Is there a morale problem at their location? Are there regular personality clashes between staff members? Perhaps most importantly, what is the most common guest feedback?
For corporations, it's important that this information be gathered and analyzed. Is morale a problem across the entire company, or an isolated concern at one or two locations? Is an inability to retain great employees hampering growth efforts and ultimately hurting shareholder value?
Following are some examples of different programs that can be implemented at individual properties and initiatives that can be launched across organizations. Some of these may seem simple, or like common sense. However, as you're reading them, ask yourself how many of these "simple" programs your hotel has actually implemented. Oftentimes, a little appreciation goes a very, very long way.
Location by Location
There are obvious constraints implementing appreciation programs at each location. These range from the costs associated these types of programs to the reality that these programs are another checkbox on a team of employees' to-do lists. However, here are a few simple programs that have very limited costs, and in some cases, allows employees to work on their to-do list on the schedule they're most interested in:
Lunch With Another Employee - (a co-worker of the winner) and the boss- This
is a perfect way to give your employee a nice meal but also chat about
anything and everything. Bringing a colleague often allows people to be more
forthcoming (it eliminates the awkward situation where an employee doesn't
feel comfortable being open). "Lunch on the boss" can be offered as a reward
for an employee who's done something exceptional. It can also be a perk in
which employee names are drawn out of a hat once per month.