Hotels Should Tap Demand for Experiential Travel
By Lorraine Abelow Founder & President, Abelow PR | February 19, 2017
With experience and adventure both being the greatest drivers today for all markets in choosing where they'll stay, it's imperative for hotels to adapt. A recent American Express survey illustrated that consumers demand more enriched lives, personal fulfillment, and learning. Hotels responding to this shift are answering this call with creative activities and rate packages that will attract this market. It's important to note that this cuts across a large swath from millennials to baby boomers to Gen X-ers. However, it's vital to get the message out through traditional and social media channels so your property rises to the top of Google when people are researching where to stay and what to do.
Savvy hotel marketers should pay attention to the highlights from this American Express survey and are wise to integrate these data points into their communication strategy:
- Nearly 90% of respondents said that travel is the number one dream on their life's bucket list. Travel ranks higher than family or wealth.
- People are looking for travel experiences that will allow them to interact with the local community. They want to visit private homes, schools, orphanages, and the village to see how people live.
- A significant number of those polled want adventure travel tours, arts and cultural experiences, but they want to do it like a local.
- Luxury has evolved to become increasingly bound up in experiences rather than things. According to the survey, "One key trend driving the future is the shift in values from the material to the experiential - rather than saving up to buy luxury possessions, people are choosing to spend their money on experiences."
- Travelers are resisting offerings that they consider to be prepackaged and inauthentic. Today they are seeking one-off experiences that strike an emotional chord.
- Middle class tourists from emerging markets are still looking to go shopping when they travel, however they want to do it in a market where the locals go.
- When researching where to go and where to stay, the study showed that people visit as many as 25 different sites before they make a decision. If promoted well in the media, your hotel will make its way to the top of the stack to attract guests.
As these trends continue, those hotel brands that that have found a way to appeal to travelers beyond their material product will thrive, especially if your PR engine is working properly.
Hotels that are designing "non-Googleable" options are beating out the competition. Your PR agency should be garnering a steady stream of coverage on compelling offerings in top tier outlets, like Conde Nast Traveler and Travel and Leisure. It's interesting to note that Afar magazine has pulled ahead in the field of travel magazines offering its readers immersive experiences that can also be planned on their site. By the same token, publications geared to special interests like Outside, Wine Spectator, Modern Maturity, and The Daily Meal are examples of a wide range of outlets to choose from when pitching your packages to the press.
Here we gathered some examples of experience oriented packages to inspire you in mining this trend and getting widespread media coverage to capture the attention of those planning trips:
The Hotel Business Review articles are free to read on a weekly basis, but you must purchase a subscription to access
our library archives. We have more than 5000 best practice articles on hotel management and operations, so our
knowledge bank is an excellent investment! Subscribe today and access the articles in our archives.