Outsourcing Increases Sustainability Through Volume Production

By Joseph Ricci President & CEO, TRSA | May 07, 2017

Economics and sustainability are inextricably linked and their bond is growing tighter. It's long been true that the fewer natural resources you deplete, the less it costs you. Because large commercial laundries use mass-production technologies that conserve supplies and labor, hotels save significantly by outsourcing instead of operating on-premises laundries (OPLs). It's better for the environment and a hotel's bottom line.

This economic benefit will get even better in coming years. Water and electricity aren't getting any cheaper. While scarcity creates economic pressure where not enough supply is available to meet high demand, even conservation can raise costs. Our TRSA members (outsourced laundries) and other industrial users of sewer systems have experienced this with local publicly owned treatment works (POTWs).

High-volume wastewater dischargers are large water users so they are focused on reducing consumption. In using less fresh water, their sewage discharges are less diluted (i.e., more concentrated), which creates economic challenges for POTWs:

  • Less revenue, as they bill dischargers based on gallons discharged to them
  • Higher infrastructure expense for technology to treat more concentrated wastestreams

Michigan State University forecasts a 41 percent increase in the cost of water over the next five years. The price of natural gas rose 72 percent in the six months between April and October 2016 and is anticipated to rise another 4 percent by 2018, according to the U.S. Energy Administration, with electricity prices on the same growth path.

A hotel will shoulder these burdens on its own for linen processing unless it outsources this function. Linen, uniform and facility services are far more capable of absorbing such price increases. Since the late 1990s, TRSA members have reduced gallons of water needed per pound of laundry 33 percent on average. Some have been able to do 40 to 50 percent better than that. Average energy consumption per pound has fallen 27 percent in that time and some TRSA members have done 30 to 40 percent better than that.

Hotels can be assured of achieving such significant environmental gains in linen processing by contracting with a TRSA-certified Clean Green laundry. To receive this designation, a laundry's water and energy conservation success must be gauged. The certification aligns with the ASTM International standard, “Guide for Sustainable Laundry Practices,” which recognizes Clean Green's key criteria as universal indicators of maximum sustainability in commercial laundry work.

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Hotel Group Meetings: The Need for Speed

2017 was a banner year in the Hotel Group Meetings marketplace and that trend is expected to continue throughout 2018. Planners are experiencing a renewed sense of confidence due to a reinvigorated economy and increased job creation, which typically provides a boost in corporate meetings. Given this promising outlook, planners are maintaining a fast and furious pace, and they are utilizing an array of technologies to speed things up. For example, planner requests and proposals are expected to be turned around quickly; the mantra seems to be “as soon as possible, or sooner!” To that end, the use of electronic Request for Proposals (eRFPs) to source hotels and venues has increased in recent years, bringing many timely benefits to the Meetings industry. As a result, in order for hotels to attract and book meetings, they have to be willing to operate with a sense of urgency, which is the new baseline for success. Once on property, the need for speed doesn't diminish. Poken is a cloud-based event management platform, which enables attendees to easily and quickly connect, network and share contact info. ClickShare is a wireless presentation system that permits others in the meeting room to share their laptop with the presenter screen at the push of a button. Skype is useful in order to engage with remote participants in real time, and dedicated apps are being routinely used to drive registration and communication before, during and after a meeting. Finally, text messaging is replacing emailing and phone calls simply because it's quicker. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.