How you think about your hotel, the tools and vocabulary you use to conceptualize your strengths and weaknesses, lay the foundation for the solutions you build. Looking at the same question using multiple frames of reference can generate multiple insights. One approach is to consider how your hotel is different, and how it is exactly the same as your competitors. READ MORE

Although travel demand has increased, hoteliers are still experiencing a protracted labor crisis, complete with simultaneous labor shortages, high turnover, and increased labor costs. Fortunately, technology can help. This article will explore how mobile platforms can boost team productivity through automation, mitigate the negative effects of high turnover, and increase ancillary revenue generation to accommodate higher wages and benefits. READ MORE

Finding, keeping, and inspiring the best people is even more challenging in our post-pandemic world. Talented people have more choices than ever given the possibilities afforded by technology and remote work. While travel and hospitality is compelling, we need to take a new and more innovative look at what it really means to connect with and unlock the genius in all of our people. To do this we must be even more dedicated to helping everyone to belong, learn, grow, make a difference, have fun together, and achieve some degree of work-life balance - as they deliver compelling value to our guests. READ MORE

If you are finding that people are frequently quitting after day one, week one, or month one, it's time to reexamine your onboarding approach. So much of a company's problem with high employee turnover can be alleviated in the early stages if we create a better new-hire experience for team members. But how can you make the days after day one count? READ MORE

The Hospitality Industry on land - and sea - is in the process of rebuilding from COVID as well as The Great Resignation. It may take years to return to full staffing. In the meantime, service suffers, employees struggle, and leaders feel frustrated. This article will provide you with insights and suggestions including what has already worked for hospitality professionals both in the US and globally to help them recruit, engage, and retain the talented people they need to serve guests and drive profit. READ MORE