In the world of high-end hotels that pride themselves on personalized service can we reconcile the need to reduce contact with the need to create human connection between our guests and our staff? The risk of reducing a life-affirming experience to a scroll on a phone is real. How to solve this conundrum is a challenge for all properties in our segment. READ MORE

The pandemic ushered in a new era of hotels relying on technology. Now that the pandemic is behind us, we still see hotels depending on technology but for a different reason: chronic understaffing issues. With so many hotels now utilizing technology to operate with fewer staff, the truly groundbreaking experience is talking to another human being again. READ MORE

The pandemic pushed the hotel industry into a new era of digital transformation. While some stakeholders were initially skeptical, new technologies keep guests safe, streamline check-in, improve communication between guests and staff, and alleviate hiring pressures. This new wave of technology integration has left a lasting impression on the industry and will pave the way for even more exciting progress in the future. READ MORE

In a space where personal engagement and in-person hospitality has always been a defining priority, hoteliers have generally been somewhat behind the technology curve: relatively slow to embrace mobile and digital tech innovation. But today, inspired new tech solutions are impacting virtually every aspect of the guest experience. As hoteliers are discovering, mobile and digital tech is here to stay. READ MORE

Evolving to cater to travelers' desires for hyper-local, culturally authentic experiences, hotels are leveraging custom designs that are reflective of place and immerse guests in the history, culture, and character of the destination at hand. Artists of interior spaces can drive more authentic hotel experiences by selecting custom-designed elements that reinforce a unique narrative about the locale. READ MORE