With the pandemic waning and travel picking up, hotels have an opportunity to innovate. The Fairmont Century Plaza is enhancing service and amenities, leveraging new technologies, and standardizing popular options that grew out of the pandemic – like outdoor dining, in-room fitness gear, and text-messaging apps for guests. The theme "Service Is Here to Stay" reflects this renewed commitment to the guest experience. READ MORE

For nearly 75 years, Outrigger Hospitality Group has been synonymous with authenticity. The brand has been guided by a values-based process called "Ke 'Ano Wa'a," which translates to "The Outrigger Way," and allows the three core elements of the hospitality industry to exist in harmony: the guest, host and place – resulting in a memorable, one-of-a-kind guest experience for every traveler. READ MORE

It's easy to hide behind the excuses and adjusted expectations the pandemic has yielded over these last two years, but the team at Maverick is looking at these new guest standards as an opportunity to go above and beyond to manage expectations and still provide the richest experience possible which will not only satisfy their guests, but also their bottom line. READ MORE

After two years of changing restrictions, guests are eager to jet-set around the world, enjoying all the enriching experiences travel has to offer. As the appetite for revenge travel grows, it's vital that hotels respond to increasingly discerning and demanding customers. Read how hotels can digitally optimize the guest experience during the pre-book, pre-stay, and post-stay stages of their journey. READ MORE

We are seeing a new alteration and shift in guest expectations as the pandemic is waning. As we look forward to average rate elevations and increased profitability, the industry will have to examine and embrace the new guest service demands to emerge as leaders in loyalty, service delivery, and value to maximize market share. READ MORE