To be successful today, hotels must advance the personal health and wellness of guests while addressing environmental concerns, as more hotel guests are interested in taking care of themselves and being stewards of the earth. Designers can work with hotel owners and operators to explore how sustainable practices and wellness for hotel occupants might intersect. READ MORE

Hotel lobbies are evolving in a world changed by the COVID-19 pandemic. The hospitality industry is reimagining properties to suit travelers who expect fresh design and flexible spaces that blur lines between living areas and workplaces. They must be comfortable and technologically accommodating. Versatility is key to engaging guests who need safe places to collaborate and inviting spaces to unwind. READ MORE

Total revenue management, or rather optimisation doesn't have to be complicated and has evolved from data crunching to creative thinking, forming the cornerstone of a hotel's commercial strategy. And, in today's fiercely competitive marketplace, disrupted by new demand patterns resulting from the pandemic, an innovative approach is essential. READ MORE

Hoteliers have been talking about total hotel revenue management (THRM) for at least twenty years, but have been slow to implement it. The pandemic forced many hotels to rely on non-rooms revenue sources since rooms demand was negligible or non-existent. A good way to approach THRM is to determine how much revenue is being generated by each productive square meter of space in the hotel. READ MORE

As the hotel industry rebounds and evolves, owners are finding ways to become more efficient and modify their service models. Examining the effectiveness of used-and unused-space and reducing operating costs without sacrificing the guest experience is critical. There is opportunity for owners to view their properties with a new lens that benefits both the guest and the hotel. READ MORE