In the wake of the pandemic, how and where employees work has changed. So, too has business travel. As such, hotel revenue managers and sales teams must cater to the shifting needs and habits of business travelers. Data collection and management is critical to understanding customer needs and deploying curated loyalty programs that can enhance guest satisfaction and drive revenue. READ MORE

The post pandemic era is seeing key business model elements like revenue management completely reinvented. From a traditional room revenue based model, revenue is now flowing into streams not imagined. Hospitality organizations are vying with each other to offer products and services which are dictated by customers' travel preferences. This has necessitated a sea change in the way hospitality businesses are looking at technology, alliances and the customer experience. READ MORE

Sleeping rooms. That pretty much defines the focus of the early days of hotel revenue management. What a difference a few years has made to effectively open up additional revenue streams on property. Today's hotel revenue managers are using creativity, quality data, and advances in technology to maximize additional property revenue streams like spas, golf courses, marina slips and banquet menus. READ MORE

After nearly three years of travel restrictions due to COVID-19, data shows that travelers are eager to book their next vacation. Brazil has been focused on bolstering their travel infrastructure to attract visitors from all over the world, from new luxury hotels, to new roads that will connect coastal towns, and more. Investors would be wise to keep an eye on Brazil's travel and tourism industry. READ MORE

Revenue managers should think like options traders. The COVID-19 pandemic and subsequent recovery taught hotel operators that average daily rates can be extremely volatile. Revenue-management strategies focused on total guest spend can help mitigate the risk involved in achieving RevPAR share through a high ADR. Management companies need to incorporate techniques and practices to evaluate all possible revenue-generating strategies. READ MORE