With lessened restrictions worldwide, more and more people are booking their next destinations. That's why the hotel industry must seek new ways to break through the clutter and stand out against the competition, attracting new and returning visitors. The first step is to ensure that the approach and message resonates with the target audience. And then, help make their stay unforgettable. READ MORE

After two years of scrambling to come up with creative solutions to stem the tide of workers leaving the industry, it may be time to get back to the basics of employee retention-understanding why they leave and focusing on prevention going forward. The author has researched the main reasons employees leave and presents proven ways to address them. READ MORE

Seemingly everything has changed in the hospitality industry as it relates to human capital. While the landscape looks much different today that it did several years ago, it remains built upon leading with culture and openness, being flexible and responsive to associate needs, and ever evolving. The hospitality industry has always been, and continues to be, "a place to stay". READ MORE

High turnover is currently unavoidable. It's time to face the facts and plan for the inevitable employee churn we cannot eliminate. Operationalizing turnover allows organizations to take back control of their budgets and regain much-needed staffing stability. Learn executive strategies to better plan and manage the revolving door. Preparing now for realistic future turnover will offer greater long-term organizational stability. READ MORE

This article focuses on current hotel human resource trends and changes that are expected to become sustainable practices in hotel human resources departments. Also, tied to these changes are the adaptations that will be integrated in hospitality business education curriculums preparing the next iteration of hospitality business leadership. READ MORE