We are moving into a new era of remote working and the delivery of all hotel services digitally. No longer constrained by being in the office, the modern workforce is embracing a work anywhere, anytime philosophy. Mobile devices are at the heart of this change. This article urges the hospitality industry to move beyond a narrow focus on digitizing manual processes (check-in, check-out, digital keys) to embrace the full potential of the smartphone platform. READ MORE

With vaccines rolling out around the world and countries reopening their borders, next year is expected to bring fairer winds and calmer seas to the tourism industry. However, catching COVID-19 is still the main fear among travelers. Hotels need to make changes in their services and infrastructure based on technology to attract guests and recover from the economical losses caused by the pandemic. READ MORE

Virtual Model Rooms, "360 Capture" and 4D Logistics are just a few of the tools General Contractors and architects, have employed to combat material shortages, shipping delays and rising labor costs. The result: Virtual Construction, Virtual Reality, mobile and Information technologies have changed how projects are big managed where FFE orders are placed earlier than ever, RFI resolutions are reduced to hours as opposed to days and weeks and change orders are kept to a minimum. Schedules are reduced. Costs are contained. READ MORE

If there is one thing Hoteliers have gained from the past 2 years of recession, it's the rise in hotel direct bookings, and more specifically, mobile direct bookings. As the app economy continues to grow and hotels encourage guests to have direct transactions, it is expected that mobile will continue to play a crucial role in increasing hotel direct bookings in 2022. READ MORE

The InterContinental Mark Hopkins San Francisco took advantage of the slower pace during COVID to elevate their technology systems. They had multiple archaic systems in place that didn't talk to one another, and the costs of the systems kept rising. Then they found KYC. With a 50% reduction in costs, KYC now provides the technology services they need to operate more efficiently. READ MORE