Over the past year, brand franchisors modified F&B standards to help hotel owners and operators lower expenses. Some owners hope leniency with regard to standards will continue. Yet guests were generally unhappy with the changes, especially the reduction (or elimination of) complimentary breakfast at limited-service hotels. As we move into a new normal, franchisors and hoteliers must take guest expectations-and the competition-into account before making pandemic-related changes to F&B permanent READ MORE

How do food and beverage operations at Celebrity differ from operations in a typical high-end hotel or restaurant you might ask? The answer is, there are more similarities than there are differences and at the end of the day we are not in the cruise business….we are in the hospitality business. The people business. The business of creating long lasting memories and world class pleasurable experiences. READ MORE

The effect of the pandemic that kept people indoors and out of restaurants had an impact that was significant for those in hospitality. Yet with all the hardship came an opportunity for new ventures, creative risks, and increased efficiencies to match the changing regulations. As we head into a new "normal," it is time to look at what changes during COVID-19 will shape how we operate in the future. READ MORE

The pandemic impacted many aspects of the hotel industry and the food and beverage sector was not immune. As hotels re-open and look forward to the future, new trends have emerged surrounding health and wellness, supporting local businesses and communities and utilizing new technologies for both customer-facing and back-of-house solutions that will be game changers for the hotel industry as a whole. READ MORE

As the industry moves toward recovery, food & beverage programs at hotels have the opportunity to lean in to innovation, reinvention and shifting consumer behaviors to creatively capture increasing demand. Here, Marriott identifies new opportunities to ensure dining and drink remains at the heart of travel and the hotel experience for years to come. READ MORE