COVID-19 is the latest outcome in a volatile cycle of crises that have had devastating effects on the hospitality industry. While we don't know what the next crisis will be, we know that it will likely have similar impacts. But by understanding the conditions that have made the hospitality field particularly vulnerable to past crises, we can anticipate - and design for - the impact of future catastrophes or calamities. READ MORE

As we seek diverse individuals to fill our organization's ever evolving human capital needs, we also need to ensure that we hire individuals that are a good fit for our organization. In this article we highlight the traps leaders need to avoid and how to look for similarity in value that helps them find candidates with good fit. READ MORE

According to The Hotelier PULSE Report, an increasing number of hotels worldwide are prioritizing 'Social Media' as a means to engage with guests and drive direct bookings. But at what cost? This article will show you how to calculate what your hotel is investing toward your social media strategy vs the return on investment (ROI) for your business. READ MORE

Devastated from COVID-19, our current focus is a return to normalcy. We terminated millions globally. Those who remain are tired and worn. Our mad rush to terminate left sentiments of distrust, distaste, and dissatisfaction. Future potential employees are encouraged to steer clear. Without a "call to action" on recruitment/ employee satisfaction we face rough waters ahead for talent acquisition. READ MORE

Anyone you ask will likely tell you that they couldn't wait to say adios to 2020. As you settle into 2021 and think of ways to thrive in this "new normal," take time to reflect on how 2020 changes your workplace and considering updating your HR practices. Read on to see the top four HR practices for you to consider implementing in your organization to set you up for success in 2021 and beyond. READ MORE