As we work to battle the coronavirus and restore our economy, the hospitality industry can be a leader in bringing people together - one community at a time. This article will consider non-doctrinaire ways that hospitality organizations can help promote mutual respect and understanding among staff, guests and partners, better understanding what it is like to walk in another person's shoes. READ MORE

As a coach I have heard many people ask, quietly, if not, somewhat fearfully what if I really do not care about the people? They continue to explain what they really care about is getting results. This question is not surprising given why we work and what is measured at work. If you want your team to get better business results; try practicing this 5-step guide to leadership caring to maximize performance. READ MORE

The unemployment rate in the hospitality industry hit 15.9% in January 2021. Companies adopted new virtual hiring practices due to the changes in remote work. Job candidates must have a strong digital presence to stand out. This report highlights the findings of a research study about how people's information revealed in their social media profiles may affect managers' hiring decisions. READ MORE

Are you challenged onboarding new employees or keeping current employees trained on evolving information? Do you struggle how to upskill staff to maintain high guest service levels? This article simplifies the training function to teach any leader workforce learning tactics and strategies to continue staff develop. I am confident you can do this, and do it well, with these ideas. READ MORE

Covid happened, the industry is starting to adjust, and now what? While we don't know how soon things will get back to normal or if this is our new normal, what we do know is that travel is starting to pick back up. This means hotels need to restaff and reopen. Let's focus on how we can find the best talent and get our teams to thrive. READ MORE