How to Save Money on Training Without Sacrificing Performance
Downturn Dilemma
FT. LAUDERDALE, FL, November 12, 2008. These days, everyone is talking about cost cutting contingencies. The fear of a softening market creates a lot of pressure to reduce costs wherever possible and training is often one of the first things to be eliminated or reduced. What if there was a way to significantly reduce training costs, but improve performance?
However, cutting costs in a way that has a negative impact on revenue will actually compound the effect of a downturn. This is especially true for employees who have sales contact with clients, like reservation agents. If fewer customers are calling your reservation office, it is even more crucial to ensure that those who call are converted into guests.
Don Bundock, CEO of Quality Track International says that "Quality Track is pleased to introduce The FoQus Coaching Program which provides unlimited, individual, one-on-one personalized telephone coaching for reservation agents."
Unlimited coaching means that for an annual flat-rate, each reservation agent will receive as many personal coaching sessions as needed to build and then maintain an optimal performance level.
Flat-rate pricing: $199 per year per agent for unlimited, personal one-on-one telephone coaching. Coaching sessions are conducted as often as needed based on the mystery shop performance by the individual agents. FoQus Coaching is fully transferable to accommodate agent turnover or new hiring.
Personal telephone coaching is far more effective than annual group sessions with a trainer. It is more personal and focussed than passively plugging agents into an internet-based computerized training model. FoQus coaching is available at a fraction of the cost of either of these methods and is fully transferrable to accommodate agent turnover or new hires.
There is also a FoQus Coaching program available to current mystery shopping clients of Quality Track.
To view a brief multimedia presentation on the features and benefits of FoQus Coaching please visit www.QualityTrack.com/Promo/FoQus
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
