Green Up Your Training

Improving Performance and Saving the World

• 
  SAVE
• 
  SHARE
• 
  TEXT SIZE
• 
  PRINT
• 
  COMMENT
• 
  PDF

. December 11, 2008

FT LAUDERDALE, FL, December 11, 2008. Many hotels have embraced a high profile green philosophy. Unfortunately, going green sometimes means higher costs and with declining revenues, the shift to green options may be deferred for better times.

"But it doesn't have to be that way. Imagine a case where an alternative method is green as well as less expensive and more effective" says Don Bundock CEO of Quality Track International.

"Take training for example. The Quality Track FoQus Coaching for reservation agents eliminates the need to fly trainers around for traditional classroom training. QTI can reduce the carbon footprint for reservations training to zero. Plus, the FoQus coaching is more economical and more efficient than any existing training alternative."

The FoQus Coaching program goes beyond cold, distant computer-based training systems. FoQus Coaching provides each reservation agent with one-on-one, personal, live, telephone coaching that is tailor made for them. The topics covered in each coaching session are only those topics that the agent has not been doing correctly. The average personal coaching session is just 15 minutes long.

"While live, personal coaching might sound expensive; we know from our experience the dramatic effectiveness of this type of coaching. Accordingly, we offer the unlimited live coaching on a flat-rate per year per agent. This means that we will provide as many coaching sessions as needed to drive and maintain optimal performance in the reservation office" Bundock says.

While personal telephone coaching is obviously very environmentally friendly, the additional benefits are significant:

---|Substantial cost savings compared to paying a trainer to do classroom sessions.

---|Training resources directly focussed on specific agent's individual needs.

---|Personal coaching is more effective than remote computer based training options.

---|Flat-rate pricing: $199 per year per agent for unlimited, personal one-on-one telephone coaching.

---|Coaching sessions are conducted as often as needed based on the mystery shop performance by the individual agents.

---|FoQus Coaching is fully transferable to accommodate agent turnover or new hiring.

To view a brief multimedia presentation on the features and benefits of FoQus Coaching please visit www.QualityTrack.com/FoQusCoaching