Peninsula Hotels Upgrading to OPERA v5.0
Deploys MICROS OPERA Revenue Management System
COLUMBIA, MD, January 6, 2008. MICROS Systems, Inc. (Nasdaq: MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that The Peninsula Hotels is upgrading all of its hotels to OPERA v5.0 and deploying the OPERA Revenue Management System (RMS) after successful pilots at The Peninsula Hong Kong and Peninsula New York properties. The deployment of the world's first truly integrated revenue management system to the remaining hotels will be complete by mid 2009.
The Peninsula Hotels, known around the world for its luxurious properties and exceptional guest service, currently uses the entire suite of MICROS hotel products including MICROS OPERA Property Management System (PMS), OPERA Sales & Catering (S&C), OPERA Sales Force Automation (SFA), OPERA Reservations System (ORS), OPERA Customer Information System (OCIS), OPERA Web Suite (OWS), and MICROS Point of Sale solutions. With the implementation of OPERA RMS, The Peninsula Hotels will be able to closely monitor real-time changes in supply and demand, allowing it to respond instantaneously to changing business conditions. And as OPERA RMS is a truly integrated module, there are no additional hardware requirements and no interfaces or data migration necessary to bring the system live.
"Given our past experience with revenue management solutions, we were very pleased to learn that a revenue management solution was being developed that would be truly and completely embedded in OPERA," stated Shane Izaks, General Manager Information Technology for The Peninsula Hotels. "After the implementation of OPERA RMS at the first two properties, we quickly realized how precise the forecasts are for transient demand, and more importantly the distinct work on group demand handling, which allows us to allocate a precise amount of inventory to transient demand. The fear of incorrectly overbooking the property is virtually eliminated. This is particularly important as the idea of walking a customer from a Peninsula hotel is quite simply unthinkable."
"We have been impressed with the user friendliness of OPERA RMS," continued Mr. Izaks. "Most importantly, because OPERA RMS is built into OPERA PMS and ORS, it has real-time access to all transactional, forecast and historical data, producing a very accurate forecast and rate optimization."
"We are very pleased to expand our partnership with The Peninsula Hotels," stated Stefan Piringer, President of MICROS Asia Pacific. "Peninsula's selection of OPERA RMS is a strong validation of this newest addition to the OPERA enterprise suite of products. Any hotel using OPERA v5.0 would be able to benefit from this application immediately. It is also a renewed vote of confidence from one of our pioneering customers in the Asia/Pacific region which we have had the honor of serving with solutions for more than 15 years."
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