Mexico Cancellation Policy - Iberostar Hotels
MAY 1, 2009 - Iberostar Hotels & Resorts will continue to remain open and welcome guests at all of its Mexico properties. In light of the current situation, we are continuing to operate normally and are taking necessary precautions to ensure the safety and health of our guests and employees.
The following options are available for guests booked prior April 30 and for travel through May 15, 2009:
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Guests have a one-time option to rebook their existing Mexico reservation at any Iberostar Hotel in Jamaica or the Dominican Republic at the same hotel and room categories. All travel must be completed prior to October 31, 2009 and rebooked within 14 days from the original travel date without penalties or fees and subject to availability.
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Guests also have a one-time option to postpone and rebook their Mexico vacation at the same property for future dates through October 31, 2009 at the same hotel and room categories without penalties or fees and based on availability.
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Current guests who choose to depart the destination before their original check-out date will be refunded for the unused nights.
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Guests who wish to cancel their Mexico reservation may do so by May 15, 2009 without penalties or fees.
For additional information please contact [email protected]
* |NOTE: If you've made your reservation with a tour operator, travel agent or OTA (online travel agent) please contact them for applicable policies and procedures.* |
Iberostar has and will continue to provide unique vacation experiences, rooted in superior customer service and quality, in the world's most popular vacation destinations.