Newmarket International Wins ACE Awards
Customer Excellence awards certify Newmarket's outstanding achievement in client satisfaction
PORTSMOUTH, NH, November 21, 2006. Newmarket International, Inc., the leader in sales and event management software solutions for the hospitality industry, announced that it received awards for Achievement in Customer Excellence (ACE) from CustomerSat, Inc. in the areas of customer support and project management for 2006. The CustomerSat ACE awards certify and acknowledge outstanding achievement in customer satisfaction. Newmarket was the only technology provider in the hospitality industry to be honored, and one of only two companies to achieve recognition in multiple segments.
"Our software runs business-critical processes for hospitality providers of all shapes and sizes, so dependable customer service is as important as good technology," said Newmarket International President and CEO, Sean O'Neill. "Winning the ACE awards for customer support and project management satisfaction confirms that our service quality tops the bar set high by our clients. We are gratified to learn that our customers recognize the level of service that we invest in every day." O'Neill noted that client satisfaction is a critical differentiator in any industry, especially one as customer driven as hospitality.
CustomerSat, Inc. is the independent leader in real-time customer feedback solutions that use objective statistical analysis to measure and demonstrate success in customer satisfaction and loyalty. Because the ACE Award is based on representative customer surveys conducted over the course of a year, it recognizes quality, consistency, and a commitment to measurement-the hallmarks of process excellence.
In addition to its 2006 ACE awards, Newmarket has won the OMEGA NorthFace ScoreBoard Award for exemplary service to customers for the past five consecutive years.
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