Book Review: When Being Good is Just Not Good Enough in Today's Hotel Industry
SEPTEMBER 9, 2009 - Anyone who has watched the Hotel Inspector on TV will know that not every hotel owner knows how to make a successful business out of their establishment. And with guests feeling the pinch of the recession it is even more important that people feel they are getting their money's worth. So what is the key to running a really great hotel?
"How To Run a Great Hotel" by Enda M Larkin is the essential guide to achieving excellence in the hotel industry.
Based on the premise that being good is just not good enough in today's competitive environment, this book is for hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes.
The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel.
Easy to read, practical and action oriented, this book will serve as a personal business consultant for the hotel professionals, probing and testing their thinking across four critical themes which are proven to drive excellence.
About the author: Enda Larkin was born in Dublin, Ireland and has over 25 years experience in the hotel industry having held a number of senior management positions in Ireland, Uk, and the US. In 1994 he founded HTC Consulting (http://www.htc-consult.com) which specialises in working with enterprises in hospitality and tourism and since that time has led numerous consulting projects for public and private sector clients throughout Europe and the Middle East.
He currently lives in Geneva, Switzerland and is a member of the Institute of Hospitality.
"How To Run a Great Hotel" is published by How To Books Ltd at http://www.howtobooks.co.uk. and is available at lb16.99 in major bookshops and online retailers across the country. ISBN 978-1-84528-346-9
Contact:
Katie Read
07837 485642
katie@katieread.co.uk
To receive a review copy, contact:
Joanne Salt
How To Books Ltd.
01865 375794
joanne.salt@howtobooks.co.uk
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