Former Disney Executive to Discuss Customer Service at HITEC 2010

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. April 23, 2010

Austin, Texas USA - (April 22, 2010) — Former Disney Executive Dennis Snow is scheduled to speak about how careful orchestration is needed to deliver world-class customer service during the closing session of 2010 Hospitality Industry Technology Exposition and Conference (HITEC®) on June 24. Snow will also discuss with attendees his extensive experience in customer service, which he built through his 20 years with the Walt Disney World Company. The conference, produced by Hospitality Financial and Technology Professionals (HFTP®), is June 21-24 at the Orange County Convention Center in Orlando, Fla.

"In this day and age with technology allowing customers to share their travel experiences online, a customer's review can be vital to a property's reputation," said Allison Morris, CHTP, co-chair of the HITEC Advisory Council and president of ForEm Consultants. "Snow's unique background with one of the most recognized leaders in quality customer service gives attendees a glimpse into the philosophy that everything a customer sees, hears or touches impacts their experience."

After working his way up through Disney, Snow launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including Exxon, AT&T, General Motors and Coca-Cola. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100 percent.

He also spent several years with the Disney University , teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training.

As the author of the book Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life , Snow uses behind the scene stories to provide timeless lessons for achieving excellence.

HITEC 2010 offers attendees a one-stop shop for essential education, access to experts and hospitality technology vendors, networking with top leaders in the industry and the resources to find cost-effective ways to improve company bottom lines. This year's exhibit hall also features the newest version of GUESTROOM 20X, a special exhibit showcasing the most innovative technologies for the guestroom.

Attendee registration and the Housing Bureau are now available online at www.hitec.org. Visit the web site for complete information about all conference and exhibition events, including the conference schedule, a list of exhibitors, a map of the exhibit hall and the most current HITEC news. For more information, visit www.hitec.org or contact the HFTP Meetings & Special Events Department at [email protected], (800) 646-4387 or +1 (512) 249-5333.

HFTP, Austin, Texas, USA and Maastricht, The Netherlands, founded in 1952, is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first class educational opportunities, research, and publications to members around the globe including, the premiere hospitality technology conference HITEC--founded in 1972. HFTP also awards the only hospitality specific certifications for accounting and technology --the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in the USA as the National Association of Hotel Accountants.