Renaissance SouthPark Hotel's Rosangela Baczewski is a Goodwill Success Story

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. April 29, 2010

April 28, 2010 - As a strong supporter of Goodwill's Job Training Program , the Renaissance Charlotte SouthPark recognizes how hiring staff who have gone through the training program is a win-win situation.

The hotel is always happy to consider graduates of Goodwill's Hospitality and Tourism Training Program when filling positions since they know the candidates will be well equipped with the skills that are so important in the hospitality industry and allows them to hire from within the local community. For the people who go through the program, it's a way to turn their lives around by receiving job training and employment services that give them an advantage during the interview as well as on the job.

Renaissance SouthPark Associate Rosangela Baczewski, who is a graduate of Goodwill's Hospitality Training Program is a wonderful example of the benefits of the program and is featured as one of Goodwill's "Success Stories."

Here is Rosangela's Story : When Rosangela returned to the U.S. after spending 10 years in her native Brazil teaching English, potential employers treated her as if she had been unemployed the whole time.” I was getting very anxious. I didn't think I was going to work again,” says Rosangela, 51, whose most recent U.S. experience included an accounting background.

Rejection after rejection, Rosangela refused to lose faith. An encounter with Goodwill at a job fair quickly changed her direction. Rosangela credits Goodwill's six-week Hospitality and Tourism job training program for preparing her for a job interview - and employment - at the Renaissance Charlotte SouthPark. She has been there ever since.

"Without this program, I believe strongly that I wouldn't have gotten the job," Rosangela says. "Goodwill gave me that push. They helped put me into the workforce again. They opened doors and gave me new skills. I got more confidence. I was refreshed and more prepared for the job interview."

After going through the training, Rosangela was hired by the Renaissance SouthPark and she quickly proved to the Renaissance management team that she was the right fit. She started as a room service attendant and was promoted to club lounge attendant. In addition to being Associate of the Month in August 2008, Rosangela recently received a "Spirit to Serve" award from Marriott based on guest feedback. Rosangela is hoping to grow within the Renaissance and eventually work her way up to the front desk.

"Hospitality is very hard to teach. Rosangela is the epitome of hospitality," said Rick Hammond, HR Manager of the Renaissance Charlotte SouthPark. "Rosangela has a smile on her face even when the world is crazy. She is always focused on the guest experience."

For Rosangela, the ultimate reward each day is when she can make her guests happy. “I always want guests to have the best experience and want them to feel comfortable. I want their needs to be met,” says Rosangela, adding her Spanish and Portuguese skills have allowed her to communicate with even more guests. “When they have a good experience, they will return to the hotel. I just enjoy the interaction with my guests, and if I can make them happy, then I am happy and my management is happy.”

Unique within the greater Charlotte area, Goodwill's Occupational Skills Training programs are designed to give participants the skills, training, and resources needed to find and keep a job, leading to personal and economic independence. To date, Goodwill has graduated more than 2,500 people.

For additional information on the Renaissance SouthPark Hotel, call 1-800-468-3571 or visit:
www.RenaissanceCharlotteSouthPark.com .

Renaissance Hotels & Resorts
is an upscale brand with more than 140 properties in 28 countries that speaks to passionate travelers in search of authentic local discoveries when traveling for business or leisure. Renaissance Hotels & Resorts has recently welcomed several new "gems" to its global collection — the ultra-modern Renaissance Paris Arc de Triomphe Hotel, the chic Renaissance New York Hotel 57 in Manhattan and the beautifully restored historic Eden Roc, a Renaissance Beach Resort and Spa in Miami, Florida. These hotels join a rich portfolio defined by distinctive and well-known icons such as the Renaissance Mayflower Hotel, the Blackstone Renaissance Hotel in Chicago, the Shelbourne Dublin Renaissance and the Renaissance Beijing. All Renaissance hotels participate in the award winning Marriott Rewards frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay. To make reservations and for more information about Renaissance Hotels & Resorts, visit:
www.renaissanceHotels.com. Follow Renaissance on Twitter at: www.twitter.com/RenHotels.