IHG Appoints Brian McGuinness as Senior Vice President of Global Guest Experience

United Kingdom, Denham. December 04, 2018

IHG (InterContinental Hotels Group®), one of the world's leading hotel companies, welcomes hospitality veteran Brian McGuinness as Senior Vice President of Global Guest Experience Shared Services. McGuinness joins IHG charged with creating and delivering global guest experience solutions across the company's portfolio of leading brands. The appointment reflects IHG's ongoing commitment to provide a differentiated and meaningful experience for each and every guest at the more than 5,400 hotels operating under the company's 15 brands. With more than 20 years of hospitality experience, McGuinness most recently served as Global Brand Leader and Senior Vice President for Marriott, Sheraton and Delta Hotels, where he was responsible for brand strategy, marketing, design and guest experience. Brian spent 19 years with Starwood Hotels & Resorts where he led the launch of Aloft and Element hotels and the efforts to bring innovation and lifestyle to the select service category. Reporting to Claire Bennett, Chief Marketing Officer, McGuinness is based at IHG's Americas headquarters in Atlanta.

Claire Bennett, Chief Marketing Officer, commented: “Brian's industry experience is unparalleled. He is renowned for challenging the norm and creating experiences for guests that set trends, and challenge expectations. With Brian at the helm of our new Global Guest Experience team we have the dedicated focus needed to continue evolving how we design, develop and - most importantly - deliver the experiences that set our IHG brands apart. With his extensive background in brand strategy, marketing and design, as well as guest experience, Brian is perfectly positioned to lead this charge for IHG.”

McGuinness added: “I've loved every minute of my career in this industry, because I've led teams with exciting challenges and the freedom to think big, so moving to IHG was the perfect next step for me to take. It's an exciting time for our portfolio and as a team we're ready to build off the fantastic legacy of our brands, the creative thinking of programs in flight, and the opportunities that are ahead of us.”

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.