JW Marriott Chicago Appoints Justin Schmollinger as New Director of Sales and Marketing

USA, Chicago, Illinois. January 09, 2019

JW Marriott Chicago (151 W. Adams St.) announces the appointment of a new leader to join the hotel team, Director of Sales and Marketing Justin Schmollinger. A 20-year veteran to the industry, Schmollinger comes to the landmark, luxury hotel most recently from The Westin Chicago River North where he held the position of Director of Sales and Marketing for six years.

“I am thrilled to be a part of the dynamic team at JW Marriott Chicago,” says Justin Schmollinger. “The hotel holds a significant place in Chicago's luxury hotel landscape and I look forward to sharing its story and continuing to deliver service excellence to our guests and clients.”

In his new role as Director of Sales and Marketing, Schmollinger is responsible for leading all the sales and marketing efforts throughout the 610-room hotel. Schmollinger previously held the same position at The Westin Chicago River North, where he oversaw all aspects of sales, marketing, managed destination and catering sales, and branding of the hotel including a reposition after a renovation in 2015 to market more leisure travelers. Prior to that, he held various sales and marketing roles at other renowned properties including The Talbott Hotel in Chicago, the Sheraton Chicago, and the Sheraton Suites Elk Grove.

Before his time in the Windy City, Schmollinger worked in Tucson and San Diego. Originally from California, he holds a Bachelor of Arts in English degree from the University of California Riverside.

Media contact:


T: 808-344-8385
E: editor@hotelexecutive.com

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.