Owned and Managed by DKN Hotels, Residence Inn by Marriott Opens in Rancho Cucamonga, California

USA, Rancho Cucamonga, California. January 10, 2019

The 126-suite Residence Inn by Marriott opens in Rancho Cucamonga, California. Located at 9299 Haven Avenue, the all-suite Residence Inn Ontario Rancho Cucamonga will operate as a Marriott franchise, owned and managed by DKN Hotels of Irvine, California.

Located in the foothills of the San Gabriel Mountains in San Bernardino County and three miles from the Ontario International Airport, the hotel offers its guests convenient access to Victoria Gardens, The Claremont Colleges, the California Speedway and Ontario Convention Center. Rates vary depending on length of stay.

“We are pleased with the continued growth of Residence Inn hotels in the Rancho Cucamonga area,” said Diane Mayer, vice president and global brand manager, Residence Inn. “When on the road for an extended period, our guests need space to spread out, maintain their life's pace and restore their energy to help them maintain a healthy balance and routine while traveling. This new hotel offers them a seamless blend of modern style and functionality that allows them to settle in and thrive.”

Residence Inn properties are designed as all-suite hotels that offer studio, one-bedroom and two-bedroom suites.

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Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.