Villa Premiere Boutique Hotel & Romantic Getaway Appoints Arthur Viot as New General Manager

USA, New York City, New York. February 12, 2019

Villa Premiere Boutique Hotel & Romantic Getaway in Puerto Vallarta welcomes Mr. Arthur Viot as General Manager for the property. Mr. Viot will reinforce existing efforts to elevate the already high quality of service and overall guest experience at the property, continuing an intense promotional campaign emphasizing not only service but wellness and gastronomy via its All-Inclusive “Exquisite” Gourmet Plan.

"I am thrilled with the opportunity to join Villa Premiere Boutique Hotel & Romantic Getaway,” said Mr. Viot. “When this opportunity presented itself, I decided to take it because I wanted to continue specializing in luxury properties, providing personalized service to all guests and making them feel like they are home, but better. This might define me as a romantic, but this also identifies me perfectly with Villa Premiere's philosophy. I now find myself with a strong and consolidated team, passionate for service and with an unbeatable warmth. My duty will be to bring the best of myself to Villa Premiere Boutique Hotel & Romantic Getaway and Buenaventura Hotels."

Mr. Viot boasts vast experience, with more than 20 years in the hospitality and tourism industry. He possesses a bachelor's degree in hospitality industry administration from the Institut Paul Bocuse in Lyon, France and began his career in 1998 in the French food and beverage sector, specializing as a sommelier. He thereafter relocated to Rio de Janeiro, Brazil, where he started his specialization in Food and Beverage. Mr. Viot claims that was his greatest professional experience, in which he both learned a lot and successfully overcame a language barrier.

Mr. Viot moved to Mexico in 2008, working in different regions — from the Pacific coast to Mexico City and then northern Mexico, in Monterrey — and different types of hotels, directing food and beverage departments at beach resorts and business hotels. His most recent position was General Manager at Hotel Habita in Monterrey, formerly, he worked at Live Aqua & Grand Fiesta Americana Monterrey Valle of Grupo Posadas as Food & Beverage Director in Nuevo Leon, Mexico. He returns to the country's Pacific coast, in sunny Puerto Vallarta, in his new position as General Manager at Villa Premiere Boutique Hotel & Romantic Getaway. 

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.