Dream Hotel Group Appoints Norbert Mede as General Manager of Heritage House Resort & Spa

USA, New York City, New York. March 21, 2019

Renowned hotel brand and management company, Dream Hotel Group is pleased to announce the appointment of Norbert Mede as General Manager of Heritage House Resort & Spa, overseeing the management of the resort's operations. Steeped in the beauty of the Northern California coast, Heritage House Resort & Spa blends ocean side beauty with luxurious hospitality and accommodations.

Norbert Mede is a 30 year award-winning veteran of the hospitality industry, from his early days of starting a party staffing company and a brewpub tour company to his extensive hotel General Manager and culinary experience in lifestyle, independent and boutique properties, to his work as a consultant, startup advisor, speaker and educator, working tirelessly to improve the guest experience through leading exceptional people and creating amazing products. Norbert is a consummate industry professional with a passion for contributing to the creation of an environmental sustainability, spiritually fulfilling and socially just world.

"We are thrilled to welcome Norbert to our management team, specifically as GM at Heritage House Resort, as his experience in hospitality and innate knowledge of the area make for a perfect fit for our growing team of industry experts," said Jay Stein, Chief Executive Officer, Dream Hotel Group. "As we continue to show tremendous growth, we are constantly looking for exceptional talent such as Norbert to support our Dream Hotel Group's rapid expansion, while maintaining our brand ethos and reputation our guests come to expect."

Norbert Mede grew up in Northern California and attended Golden Gate University in San Francisco, graduating from the Hotel, Restaurant and Institutional Management program in 1991. Upon graduation, Norbert moved to Newport Rhode Island to manage the highly acclaimed Cliffside Inn. After returning to the West coast in 1994, Norbert worked for Red Lion Hotels, Doubletree Hotels and Silver Cloud Inns in the Pacific Northwest before embarking on a four-year stint as a chef in Washington State. During his time in Washington State, Norbert served as President of the Snohomish County Lodging Association, Treasurer of the Snohomish County Visitors Bureau, served on the Lodging Tax Advisory Committee for Lynnwood, Washington, and taught hospitality courses at Highline Community College in Des Moines, Washington

In 2001, Norbert purchased the Jamestown Hotel in California's Gold Country. Norbert owned and managed the 11-room historic boutique hotel and restaurant until 2005. Norbert also served as president of the Tuolumne Country Bed and Breakfast Association during this period. In 2005, Norbert returned to his roots in San Francisco to take over as General Manager of the Stanyan Park Hotel where he resided until 2008 when he was hired by Greystone Hotels to assume the reigns of the Hotel Griffon, and shortly after, the Inn at Union Square as well.

In 2012, Norbert was named 'General Manager of the Year' by Luxe Hotels Worldwide as recognition of his commitment to providing an exceptional guest experience. In June 2015, Norbert joined the acclaimed Dunton Hot Springs and Dunton River Camp in Colorado as General Manager. Dunton Hot Springs was a part of the Relais & Chateaux, an international network of exclusive resorts and hotels. In 2016, Norbert started his own consulting and management company focusing on providing exceptional guest experiences through unique programs, creating well designed and appealing products and providing superior service.

Most recently, Norbert served as Senior Vice President of Pivot Agency, a multiple tiered sports marketing and travel company, where he led the Travel division serving professional sports team with their travel programs from contract negotiations through on the ground logistics to final invoicing and billing. Norbert's passion for the environment and for the health and welfare of his employees has led to establishment of his Green teams at the properties, promoting environmental policies and awareness, as well as the health and fitness programs, seeking to improve the physical and mental wellbeing of his employees.

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Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.