Sonesta Appoints Mark Ernst as General Manager for Sonesta Silicon Valley

USA, Newton, Massachusetts. June 17, 2019

Sonesta International Hotels Corporation is proud to announce the appointment of Mark Ernst as General Manager for Sonesta Silicon Valley. In this role, Ernst will be charged with reopening the property after a multi-million dollar renovation which includes significant updates to the common area and guest rooms, as well as a brand new food and beverage experience.

Ernst takes on this new role after establishing a proven record of accomplishment in delivering outstanding guest experiences. He has a long-standing history with Sonesta, having worked for the global hospitality brand since 2014. Most recently, Ernst served as the Task Force General Manager for The Clift Royal Sonesta in San Francisco, and started his career at the iconic Royal Sonesta New Orleans, first as the Director of Food & Beverage and then as Assistant General Manager. Prior to joining Sonesta, he held positions at several other hotel brands including Waldorf Astoria Hotels, The Roosevelt New Orleans, Starwood Hotels & Resorts, W San Francisco and Marriott New Orleans, Convention Center.

"Mark is a valued member of our Sonesta team and we look forward to having him bring his brand knowledge and deep industry expertise to Sonesta Silicon Valley. With nearly 20 years of hotel experience, we are confident he will bring passion and precision to the re-opening of this property," said Carlos Flores, President & Chief Executive Officer of Sonesta International Hotels Corporation.

Located minutes away from the headquarters of Silicon Valley giants, such as Google and Apple, and five miles from San Jose International Airport, the sophisticated Sonesta Silicon Valley is currently undergoing upgrades to create a compelling guest experience that brings the local art, cuisine, and atmosphere right to the hotel.

The newly redesigned hotel will have 236 spacious guest rooms and suites inspired by the natural elements of the surrounding area. The hotel will be accented with locally inspired abstract artwork, enhanced electrical connectivity, upgraded guest wireless coverage, electronic on-touch key entry and wired HSIA in every room. In a commitment to sustainability, Sonesta Silicon Valley will also introduce energy saving environmental controls to reduce their carbon footprint.

The re-opening of Sonesta Silicon Valley will also introduce Manzanita, a California table and bar, showcasing California cuisine in a modern setting. The new restaurant will be accompanied by a new indoor and outdoor dining concept with a welcoming atmosphere and community seating and dishes will feature locally sourced ingredients.

The hotel will feature over 6,000 square feet of flexible meeting space, conducive for brainstorming and sharing ideas. This flexible meeting space includes three standalone rooms and a ballroom, which can be divided into three separate spaces - all of which are equipped with pull-down screens and internet connectivity.

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.