WorldHotels Appoints Kristin Intress to Chief Executive Officer

Germany, Frankfurt. December 03, 2019

WorldHotels today announced that Kristin Intress has been selected as the company's new Chief Executive Officer. Effective immediately, Intress will succeed Geoff Andrew who is stepping down to pursue other interests. Intress previously served as the company's CEO, and played an instrumental role in building the brand as a leader in the independent hotel sector.

Intress has more than 25 years of experience in the hospitality, technology, and healthcare industries, including previously serving as CEO of WorldHotels. She is a successful entrepreneur, having started and purchased several companies including restaurants, a resort, a medical training center and a hospitality technology company. Throughout her career, she has built an exceptionally diverse experience base - leading two companies as CEO, holding sales and marketing leadership positions, and serving in the military.

"We are delighted to welcome Kris back to WorldHotels as CEO," said David Kong, Global President and CEO of BWH Hotel GroupSM, the parent company of WorldHotels. "WorldHotels will benefit tremendously from Kris' extensive experience, deep industry knowledge and proven leadership. Additionally, her thoughtful and strategic approach will help us move WorldHotels forward, truly unleashing the potential of this global brand."

"I am honored and excited to have the opportunity to lead WorldHotels again," says Intress. "As CEO I will embrace the heritage and foundation of a market-leading organization. WorldHotels' fundamental mission has not changed - our goal is to provide unique hotels for unique travellers navigating the global market."

In addition to Intress serving as CEO, the WorldHotels senior leadership team has recently welcomed veteran luxury and hospitality experts in Europe, Asia and North America.

Under this experienced leadership team, WorldHotels will continue its focus on driving superior revenue to its hoteliers, expanding its portfolio of offerings in premier global destinations and providing exceptional travel experiences to its guests.

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.