Kalyan Hospitality Welcomes Elsie Strong

USA, Richmond, Virginia. September 03, 2020

Kalyan Hospitality welcomes Elsie Strong as the new Executive Housekeeper. Elsie has been in the hospitality field for over 35 years. She started off her career in Long Branch, NJ in 1984 at a hotel named the Fountain Motel. Elsie got another position as a housekeeper at the Hilton Hotel Resort and Spa in 1991. She quickly moved up in rank getting her first promotion as a housekeeping supervisor within 9 months. And within her 2nd year was the Assistant Executive Housekeeper.

Elsie moved to the Richmond area in 2005 where she was the supervisor of the Doubletree Hotel. Her majority of her career has been with the Hilton Brand. In 2011, Elsie worked for the Hampton Hotel in Farmville, Virginia. Her hotel was one of the top 5% best hotels in the country according to the USA Today. She returned to the Richmond area where she worked for the Hilton Hotel Resort and Spa (Short Pump) as the Assistant Executive Housekeeper in 2012. She was 3 weeks into her position when her hotel was hit with a surprise QA. With her leadership, her department got a perfect score of 100% which had never been done at the hotel before or since.

She relocated to the Hilton Garden Inn (2014) in Richmond before it became the Hilton Downtown Richmond. She was instrumental with the conversion and renovations of the hotel. Elsie was offered an opportunity to become an Executive Housekeeper in a brand-new hotel with another brand. It was a Marriott hotel by the name of Fairfield Inn in Midlothian, Va. (2017) After a hard goodbye to the Hilton brand and family, Elsie took on the role of Executive Housekeeper with Marriott.

She is a charter member of the Fairfield Inn and was very instrumental with cleaning, hiring and developing her staff with her years of expertise and high standards of cleanliness. After 1 year, out of over 800 Fairfield Inns across the nation, Elsie's hotel was named number one for maintaining the cleanliness of her hotel.

Elsie was given another opportunity and relocated to the Four Points Hotel in Midlothian, Va. At the time, it was a Sheridan property that converted to the Marriott standards. She turned her team around with her cleanliness scores.

Elsie's accolades include, Employee of the week (1991), Employee of the month (1992) White Glove Award (2006), Employee of the Month 2015.

Elsie is looking forward to a new opportunity to create magic at the Residence Inn. She truly loves what she does and is guest focused. Her favorite part is that hotel lifestyle always brings something new to the table each and every day and Elsie is constantly looking forward to working with everyone!

Elsie Strong's Contact Information:

Elsie.Strong@marriott.com

804-463-5600


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Tags: grand opening, housekeeping manager, hotel opening, marriott hotel

About Residence Inn by Marriott

Media Contact:

Kayla Roberts
Sales Manager
Residence Inn Short Pump at the Notch
T: 804-869-8206
E: kayla.roberts@marriott.com
W: http://www.marriott.com/hotels/travel/ricrn-residence-inn-short-pump-at-the-notch/

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Revenue Management: Monetizing All Offerings


Of all the departments within hotel operations, Revenue Management may have been the hardest hit, due to the pandemic. The logic goes - no revenue, no need for revenue managers - so many industry professionals were furloughed. If business rebounds in 2021, as expected, then hotel management will have to determine when prevailing occupancy levels justify bringing back their revenue management team. Also, the pandemic seems to have exposed some weaknesses in the traditional RevPAR models. There is a growing understanding that it is no longer sufficient to use a "revenue per available room" model; instead, hotels are adopting a TRevPAR model (total revenue per available room). This model recognizes that revenue streams from other departments are just as important as the revenue gained from rooms. As a result, hotels are looking at ways to monetize any and all hotel offerings - from dining outlets and spas to outdoor function spaces and local partnerships. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.