SiteMinder Takes Out Top Prize at the 2022 HotelTechAwards to Affirm Hotel Commerce Market Leadership

USA, Dallas, Texas. January 12, 2022

SiteMinder has affirmed its position as the world's leading hotel commerce platform after securing the top prize and the highest number of major accolades at the 2022 HotelTechAwards by Hotel Tech Report. SiteMinder was awarded the 2022 People's Choice Award for its customer-centricity, as well as Best Marketplace & Integrator, Best Channel Manager and Best Booking Engine.

SiteMinder was also a finalist in three other categories. As a reflection of the scale and significance of the company's hotel commerce platform, SiteMinder was a finalist in the categories of Hotel Rate Shopping & Market Intelligence; Hotel Rate Parity; and Hotel Management System, via its all-in-one solution for small hotel businesses, Little Hotelier. Additionally, SiteMinder ranked among the year's 10 Best Places to Work, having averaged a score of 9.5 out of 10 in the areas of culture and values, employee confidence, work/life balance, personal development and gender equality.

The annual HotelTechAwards determine the world's best hotel software products, based on customer feedback and proprietary data signals such as integration compatibility, organizational health, market share, partner network strength and customer support quality. The program's People's Choice Award is determined by total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings, and goes to the company across all categories which demonstrated the strongest customer relationships during the HotelTechAwards. During this year's awards period, more than 513,600 hoteliers visited Hotel Tech Report-the largest online community in the hotel industry-contributing more than 11,600 verified reviews to make 2022 the most competitive year in HotelTechAwards history.

"The ranking process is simple, transparent and unbiased. The authentic voice of the customer decides the winners of the annual HotelTechAwards - ranking hotel software solutions based on users' experience in buying, implementing and using those solutions," says Hotel Tech Report's CEO, Jordan Hollander. "By building a platform around the voice of the people actually using these hotel tech solutions, we're able to deliver actionable, peer-to-peer insights that potential buyers can trust. Winning a HotelTechAward is the highest achievement in the industry because it's based on data."

SiteMinder's CEO & managing director, Sankar Narayan, says, "It is a privilege to once again be recognized as the world's leading hotel commerce platform, and for the important role that our platform and customer service play in the lives of hoteliers, who are looking to technology more than ever before. At this most critical time, it's our duty to help hoteliers sell, market, manage and grow their business in the easiest and most holistic way possible, and these awards are testament not only to our team's leading ability to do that, but to do it with transparency and without compromise. As importantly, they stand as recognition of SiteMinder's purpose of opening up the global hotel industry's access to the world of online commerce."

One hotel that has benefited from SiteMinder's combined technology and service offering is Asian management group CHAP Hospitality Management.

Says the group's general manager, Apichet Ongsri: "SiteMinder is still the most valuable choice for hotels when it comes to technology. We love their personalized service and product development, and importantly their reliability and consistency for our hotel business. It's for these reasons that SiteMinder remains our preferred choice."

Adds Michal Michalik, Associate Director at Siggis Capital, which asset manages Zero Barcelona in Spain: "From their early years to today, I've signed up more than 20 properties with SiteMinder. Not only am I still dealing with the same people, which means their internal structures are strong, but I haven't had a single critical issue in that time. I cannot say the same about any other hotel technology company. The effectiveness and efficiency of their business, as well as their willingness to constantly evolve, mean that as long as they keep operating in this way, I will be a customer."

HotelTechAwards: SiteMinder has won the 2022 People's Choice Award, Best Marketplace & Integrator, Best Channel Manager and Best Booking Engine.
Tags: siteminder, hotel technology, hotel commerce, awards, channel manager, booking engine, marketplaces, rate shopping, market intelligence, rate parity

About SiteMinder

Business Contact:

Maria Cricchiola
Director of Brand Communications & PR
T: +1 280311287
E: [email protected]

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in November 2022...

Architecture & Design: Welcome Home

Hotels are still very concerned about adhering to all required sanitation protocols but as the crisis wanes, they are also being relied upon to provide a space to escape and retreat in comfort. To satisfy this need, many new design trends are emerging. One such trend seeks to cultivate an environment that is comparable to the warmth and coziness  a traveler might have in their home. Lobbies are being reconfigured to resemble a family living room. For example, one leading hotel chain provides an off-lobby common area where four separate video game stations and two video games tables are furnished - all free of charge to play. Another trend is to replace traditional business centers with co-working spaces  where the lines between working and social interaction are often blurred. Finally, recognizing the impact of social media, hotels are designing specific areas to facilitate picture perfect moments (think Instagram). These are just some of the architecture and design subjects that will be covered in the November issue of the Hotel Business Review.