Waterford Appoints Two New GMs
MYSTIC, CT, October 11, 2007. Waterford Hotel Group recently announced the appointment of Kevin Pagnano as general manager of the Residence Inn by Marriott in Mystic, CT and Tina Fleming as general manager of the Courtyard by Marriott in Norwich, CT. Both properties are managed by Waterford Hotel Group, Inc., a national hotel management firm currently operating 26 properties.
As general manager Kevin Pagnano will oversee all operational, sales and administrative aspects of the hotel. He has many years experience with Marriott International, including general manager positions at both the Residence Inn by Marriott at Mayo Clinic in Jacksonville, FL, and the Park Avenue Courtyard by Marriott in Memphis, TN. His experience with Marriott also includes experience as operations manager of the Windy Hill Courtyard by Marriott in Atlanta, GA. and as both catering sales manager and housekeeping manager at the Washington Marriott in Washington, DC. Pagnano comes to Waterford most recently from AMI Contract Foodservice in Madison, CT, where he served as sales manager.
"Kevin brings a wealth of hospitality knowledge to his position at the Residence Inn," said Terry Bickhardt, President of Operations and Marketing for Waterford Hotel Group. "We are excited to welcome him to our team and are certain he will excel at this property," added Bickhardt.
Pagnano is a graduate of Southern Maine Community College, where he earned a degree in Hotel Motel & Restaurant Management. He is a native of Union, ME.
As general manager, Tina Fleming will be responsible for all phases of the hotel's operations, sales and administration, including the management of approximately 50 associates.
Fleming joined Waterford in 2002 as director of sales for the Residence Inn by Marriott in Burlington, VT. Her past experience includes director of sales at the Residence Inn Denver Tech Center in Denver, CO, and evening hotel manager/VIP guest services at the Colony Hotel in Palm Beach, FL. Fleming most recently served as general manager for the Residence Inn by Marriott and Whitehall Mansion, both in Mystic, CT.
In addition to her hospitality management experience, Fleming is a graduate of Waterford's Penn State Leadership Series, a management certificate program offered to company managers.
"Tina has shown herself to be a true asset throughout her career with Waterford," commented Terry Bickhardt, president and COO for Waterford Hotel Group, Inc. "We welcome her to the team in Norwich and wish her great success," added Bickhardt.
A native of Upstate New York, Fleming currently resides in New London, CT.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
