MagiNet Distributes MTech's HotSOS

Expanding HotSOS Support in Asia, Middle East and Africa

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. October 14, 2008

AUGUST 14, 2007. MTech has recently teamed with Singapore-based MagiNet to expand distribution of its coveted HotSOS product throughout Asia, the Middle East and Africa. MagiNet provides technology integration services to more than 600 hotels across 40 countries. Offered as a Software-as-a-Service (SaaS) hosted solution, the guest incident tracking and workflow automation tools provided by HotSOS will be sold and deployed by MagiNet while the solution will continue to be hosted and maintained by MTech.

"Through this distribution partnership, everyone wins," said Luis C. Segredo, president of MTech. "MTech has the opportunity to extend its reach through all of Maginet's wonderful team. Maginet has the opportunity to bring more solutions to its vast portfolio of customers, and the customers win most. Customers get the opportunity to work with one source and save on deployment with regional or local support."

HotSOS-already installed in more than 1,200 hotels around the world-entered the Asian market last year. Segredo said, however, that it was time to move distribution to a grander scale. Including its legacy products, MTech has a significant number of customers in Asia, Oceania, and the Middle East, but the markets have been underserved. This no longer will be the case, due to the MagiNet/HotSOS partnership.

"With its recent enhancements, HotSOS is now the most complete guest-experience management tool on the market, and it additionally includes unparalleled workflow automation," he said. "With its field-proven support for double-byte characters, this is the tool to bring to these markets.

"Furthermore, MTech always has been a market leader in innovation, and these markets will benefit from regional support of the finest hosted solutions available," he said.

Harri Makela, MagiNet chief operating officer, concurred. "MTech solutions leverage existing, cost-effective technologies that maximize efficiency, revenues and guest satisfaction through proactive quality management," Makela said. "With these simple but powerful applications, we can further strengthen our strategy and reinforce our values and services as a total technology solution provider for hotels."

MagiNet has a strong core customer base of 5-star hotels and has established long-term relationships with world-class hotel chains, including: Hilton International, Hyatt International, InterContinental, Mandarin Oriental, Marriott, Four Seasons, Shangri-La, and Starwood, to name just a few.

With vision to deliver digital end-to end solution to hotel that optimizes guest in-room entertainment experience, MagiNet offers a variety of solutions that are fully equipped with hospitality features, including: LCD TV, Digital Video-On-Demand and Broadband Connectivity. Starting from initial consultation to continuous service and support MagiNet aims to offer customized technology solution with great flexibility that best suit hotel's need.

Shared vision

"MTech selected Maginet for its excellent reputation and relationships in the markets they serve," Segredo said. "The company also shares the vision of deploying robust wired and wireless Internet infrastructures that, in addition to guest access, can be used to improve hotel operations with tools like HotSOS."

MTech has already taken steps to augment its HotSOS IT infrastructure to support the additional customers and will be counting on Maginet's Internet connectivity expertise to ensure that HotSOS users continue to enjoy the "local solution" user experience to which they are accustomed no matter where they are in the world.