Luxury Resort Centralizes High-Touch Operation on Maestro PMS
Maestro integrates resort automation at every touch point, and supports Hecla Oasis in leveraging th
MARKHAM, Canada, July 25, 2007. NORTHWIND, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, today announced the Hecla Oasis Resort is implementing the Maestro Enterprise Suite at its luxury golf resort and spa. The Hecla Oasis is utilizing Maestro PMS, Maestro Analytics Business Intelligence, ResEze Web Booking Engine, Sales and Catering and Spa and Activities Management on a single database platform to enable a '360-degree' guest view for unsurpassed high touch guest service at the 5-Star oriented resort. The property is home to Manitoba's top 18-hole golf course and offers a European day spa with wellness-center programs, eco tours led by a staff biologist, a culinary studio, indoor and outdoor water parks, pet spa and leading edge conference center.
"The Maestro Suite of resort applications is the perfect solution to automate our luxury resort," said Maria Paletta, director of sales for Hecla Oasis Resort. "Maestro automates every aspect of our operation on one database. This ensures all charges are captured at every touch point and each guest request is logged to enable the utmost in personalized service. Maestro's ability to leverage the Web to drive room sales, up-sell package options at time of room booking and market Hecla Oasis is a great benefit to our operation, and Maestro's Four Diamond Service is exceptional." Ms. Paletta explained Hecla Oasis is utilizing Maestro PMS to take reservations during its pre-opening phase and will implement the Spa and Activities Scheduling, Sales and Catering, Analytics and ResEze Web Booking Systems at the resort's opening in September 2007. The property is focused on earning a 5-Star rating in its first year of operation. .
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