The employee experience has suffered in the past year, not because employers don't care. It often boils down to one factor - poor employee communications. Feelings of isolation, being disconnected from teams, or not getting clear or timely communications can undermine efforts by employers to demonstrate that they care. Nudge's COO Jordan Ekers explains why employee communications is an overlooked table stake that impacts the employee experience.

Hospitality businesses are about to clock up a year of being in crisis mode. We have reached, however, the phase of recovery. Emerging from Covid-19 will require some operational and behavioral changes. At HoCoSo, we identified five key areas that must be top of mind for hospitality operators, owners and stakeholders as they look to position themselves for strong recovery.

Wild Dunes Resort's new Director of Resort Operations, John D'Angelo, is beginning his tenure at the Lowcountry beach resort by opening their brand new 153-room Sweetgrass Inn. Despite the global COVID-19 pandemic, D'Angelo says there is a demand for Sweetgrass Inn and a surplus of hospitality professionals looking for work is allowing the resort to hire a top-tier staff.

Hotels are desperately searching for data analysts. This article indicates how industry researchers and data analysts can tell the story of their numbers for hotel owners and decision-makers. The findings of this industry research offer hotel managers the mediating effects of organizational factors in the relationship between hotel leadership and knowledge management. There are some hotel managers that like to look at academic journals but unfortunately the crossover literature has not reached them enough. This article attempts to blend scholarly concepts with real world application.

Civil suits against hotel and motel chains for allegedly benefiting financially from human trafficking are on the rise across the country. On February 5, 2020, the December 2019 request for 38 human trafficking lawsuits pending in 12 states to be consolidated into one federal case was denied. As a result, lawsuits against hotel and motel entity defendants alleging violations of the Trafficking and Violence Protection Reauthorization Act will proceed in a minimum of 12 district courts in the coming months.

A few months have passed since the initial outbreak of the COVID-19 pandemic, but hotel designers and hospitality brands continue to navigate the future of the hotel industry. Leaders are redefining what 'safety' looks like, where 'clean' is becoming the new 'green.' Lesley Hughes-Wyman examines how a focus on antimicrobial materials-and communicating their specification to guests-will become more prevalent than ever before.

Now what? You are in the process of opening or in some stage of developing a new restaurant in your hotel, but there is an unprecedented global pandemic happening, causing tragic consequences and bringing hotel occupancy to single digits. Blau & Associates Founder and CEO Elizabeth Blau offers immediate, value optimizing and revenue enhancing tactics for operators at each of time-based phases of the project development process.

An Employee Assistance Program (EAP) is often the most underutilized benefit offered to those in the workforce. Employees and Company Leaders generally know little about it, and do not recognize its value. EAP, however, is priceless when individuals need guidance or when a crisis strikes. Despite what carriers may try to claim, the value of EAP is not in the metrics of utilization, reduced absenteeism, etc. The treasure provided by an EAP is that it provides answers to seemingly unanswerable questions created by personal or company-wide disasters.

As the U.S. edges further into the summer months, it's safe to say that this year things are very different. COVID-19 has dramatically impacted consumer confidence. As the pandemic unfolds, many are reluctant to go back to 'the way things were.' These days, the country has embraced unusually 'low key' summer celebrations in the wake of COVID-19, yet even the notion of public activities is understandably too much for some. This article looks at insight from a recent nationwide consumer confidence survey, and suggests actions operators can take, to increase consumer and employee trust and confidence this season and beyond.

No one could have predicted that a global pandemic would be the black swan event that would send our industry to a screeching halt. At the beginning of every year we see companies making predictions. Who will be the hotel industry innovators? What shifts will we see in guest preference and behavior? Any predictions that were made earlier this year are no longer applicable to this decade, let alone 2020. We are now focusing on rebuilding. The recipe for rebuilding is easy to understand and yet infinitely difficult to implement: what should hotels double down on, and what should they discard?