Next-Generation Property Management Solutions Deliver Results for Hotels and Guests
By Tina Stehle Senior Vice President & General Manager, Agilysys Hospitality Solutions Group | August 14, 2010
Property management systems have come a long way since hotels began implementing them in the 1970's and 1980's. At that time, the primary goal of a PMS was to automate basic processes such as housekeeping and reservations. Eventually, property management solutions began to include functionality that enhanced efficiency and profitability, such as management reporting and travel agency accounting. During the last decade, guest service technology has played an increasingly important role in property management solutions, many of which address everything from itinerary planning to spa management.
Now, as we approach 2010, a huge transformation is taking place. New architecture is making PMS integration with other systems easier than ever, and guest-centric functionality is moving property management solutions from static entities that merely track reservations and perform check-in and check-out to dynamic systems that enable hoteliers to predict guest behavior and realize a competitive advantage.
SOA provides easy integration
Services-Oriented Architecture (SOA) is playing a major role in the evolution of property management systems. SOA is a way of building technology solutions that uses modularly assembled and reconfigurable components in an open approach, unlike the traditional IT approach that pieced together a collection of hardware, software and networking in a rigidly integrated manner.
A property management system based on services-oriented architecture enables hotels to add new components quickly and easily. SOA also takes integration to levels not previously attainable by enabling one system to request services of other systems without executing program calls. In other words, integration is easier because dissimilar systems no longer need intrinsic knowledge of other systems in order to interact with them. SOA provides a 'data bridge' between incompatible technologies.
SOA provides a highly scalable and flexible property management solution that enables hotels of all sizes as well as multi-property locations to react quickly to new ways of doing business. This modern architecture also enables custom user interfaces and processes to be created around data and logic that reside on multiple systems.