Defining Leadership: The ability to persuade others to seek objectives enthusiastically
By Jed Heller President, The Providence Group | October 28, 2008
That fact makes leadership the most important management skill in determining the success of your business. But when I say leadership, I'm not referring to having a commanding presence or using approaches learned in the latest management books. In my mind, leadership is the ability to persuade others to seek objectives enthusiastically. When this happens, everything else falls into place.
In an organization with effective leadership, all employees understand their roles and the importance of those roles within the organization. They have the tools and the knowledge they need to do their jobs. And they know that everyone within the organization has clear performance goals and is expected to meet them.
Each of these ingredients is a natural result of good communication within the organization and a caring leader. Although it's great if you happen to have a dynamic personality, employees are more interested in working for a leader who treats them with respect, gives them the tools they need to be successful, and builds an infrastructure and culture that rewards performance. In the long run, your personal style isn't as important as the substance of what you provide to employees.
Effective training is about more than knowing how to do a particular job. It's about understanding the organization, and how the employee's role contributes. When I was a hotel general manager, I met all employees before they were hired to discuss the organization and their roles within it. I wanted all employees to understand how they contribute to guest satisfaction and the overall success of the organization. They needed to know that to ensure the longevity of their jobs, we needed to create great experiences for guests.
It's also important that training continue throughout employees' tenure. This fulfills two imperatives. First, it assures that employees have the knowledge to do their jobs correctly. Second, the investment in your employees that training represents demonstrates that you care about employees.