Repair It or Replace It? Tips on Buying the Right Piece of Kitchen Equipment

By Dennis M. Baker President and Chief Executive Officer, Avendra, LLC | October 28, 2008

Tired of the disruption? Upset that you keep paying hundreds of dollars fixing unreliable equipment? At what point do you stop repairing that 10 year old piece of kitchen equipment and make the decision to buy something new?

Making these decisions can be difficult and buying the right piece of replacement equipment can be more challenging than just purchasing the same item you currently own. Obviously, you want a great price, but there are other considerations as well. Before you buy, here are some ideas.

Look for Consultative Services

How often do you purchase a new stove, refrigerator or ice machine? If the answer is in years and not months, you may need the help of experts who are current on the latest models, energy specifications and trends. By asking the right questions, experts can help you make the most sensible purchase. For example, did your old ice machine provide you with enough ice? Were there times you ran out of ice during specific high volume periods? Perhaps the main issue is properly sizing the ice bin to the ice machine, as well as understanding the amount of ice needed during peak periods. In addition, can suppliers offer other value-added features such as post-sale support and preventative maintenance services, and a nationwide network of authorized service centers?

Product consultants also can share with you what new features might be available across a number of manufacturers. You want to deal with someone knowledgeable in the category who can recommend an alternative type of equipment or brand in order to take advantage of the newest technology or energy-saving features. With energy costs increasing as they are, consider equipment that is EnergyStar rated. You may only purchase a new heated banquet cabinet every 10 to 15 years, but the opportunities for energy savings, even heat distribution, longer holding times without degrading food quality, or knowing what banquet equipment has the best maintenance record may be valuable information that would take you hours of research on your own.

Industry Expertise

Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Coming up in February 2019...

Social Media: Getting Personal

There Social media platforms have revolutionized the hotel industry. Popular sites such as Facebook, Twitter, Pinterest, Instagram, Snapchat, YouTube and Tumblr now account for 2.3 billion active users, and this phenomenon has forever transformed how businesses interact with consumers. Given that social media allows for two-way communication between businesses and consumers, the emphasis of any marketing strategy must be to positively and personally engage the customer, and there are innumerable ways to accomplish that goal. One popular strategy is to encourage hotel guests to create their own personal content - typically videos and photos -which can be shared via their personal social media networks, reaching a sizeable audience. In addition, geo-locational tags and brand hashtags can be embedded in such posts which allow them to be found via metadata searches, substantially enlarging their scope. Influencer marketing is another prevalent social media strategy. Some hotels are paying popular social media stars and bloggers to endorse their brand on social media platforms. These kinds of endorsements generally elicit a strong response because the influencers are perceived as being trustworthy by their followers, and because an influencer's followers are likely to share similar psychographic and demographic traits. Travel review sites have also become vitally important in reputation management. Travelers consistently use social media to express pleasure or frustration about their guest experiences, so it is essential that every review be attended to personally. Assuming the responsibility to address and correct customer service concerns quickly is a way to mitigate complaints and to build brand loyalty. Plus, whether reviews are favorable or unfavorable, they are a vital source of information to managers about a hotel's operational performance.  The February Hotel Business Review will document what some hotels are doing to effectively incorporate social media strategies into their businesses.