Repair It or Replace It? Tips on Buying the Right Piece of Kitchen Equipment

By Dennis M. Baker President and Chief Executive Officer, Avendra, LLC | October 28, 2008

Tired of the disruption? Upset that you keep paying hundreds of dollars fixing unreliable equipment? At what point do you stop repairing that 10 year old piece of kitchen equipment and make the decision to buy something new?

Making these decisions can be difficult and buying the right piece of replacement equipment can be more challenging than just purchasing the same item you currently own. Obviously, you want a great price, but there are other considerations as well. Before you buy, here are some ideas.

Look for Consultative Services

How often do you purchase a new stove, refrigerator or ice machine? If the answer is in years and not months, you may need the help of experts who are current on the latest models, energy specifications and trends. By asking the right questions, experts can help you make the most sensible purchase. For example, did your old ice machine provide you with enough ice? Were there times you ran out of ice during specific high volume periods? Perhaps the main issue is properly sizing the ice bin to the ice machine, as well as understanding the amount of ice needed during peak periods. In addition, can suppliers offer other value-added features such as post-sale support and preventative maintenance services, and a nationwide network of authorized service centers?

Product consultants also can share with you what new features might be available across a number of manufacturers. You want to deal with someone knowledgeable in the category who can recommend an alternative type of equipment or brand in order to take advantage of the newest technology or energy-saving features. With energy costs increasing as they are, consider equipment that is EnergyStar rated. You may only purchase a new heated banquet cabinet every 10 to 15 years, but the opportunities for energy savings, even heat distribution, longer holding times without degrading food quality, or knowing what banquet equipment has the best maintenance record may be valuable information that would take you hours of research on your own.

Industry Expertise

Choose a Social Network!

The social network you are looking for is not available.

Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.